Caller-ID Name Information

[hayw00d]

Does the Definity have the ability to display caller-ID name information when receiving an outside call?

The switch is sending the caller-ID digits when it can, but if it could also send the name, that would be great.

Thanks in advance for any help.

Best regards,
Jason

 

[jgideon]

The PBX doesn't have control over the name displayed on the far end. If the call is ISDN/SS7 end-to-end, and the receiving PBX is a Defninity, then your 'station name' will (often) display. However, calls from your PBX to the public network will only display a name if the subscriber pays to receive name (caller ID with name) AND the receiving telco pays to do the database lookup to your LEC to get the name associated with the CPN that you transmit.

 

[tcomprojmgr]

If you get an answer to this question -- we would be very interested in the solution. We have been researching this issue for the past two months with our local and long distance providers, and we're still not receiving the CP-Name on our trunks.

To see if you're receiving the information on your trunks, you can issue the following command and watch calls flow in:

list trace tac XXXX (where XXXX = trunk access code)

You will notice on the incoming call that you will see a line of information entitled "Calling Number & Name:" and then the information will follow if you're receiving it. We get the ANI but not the CP-Name......

 

[wildcard100001]

Yes, it does. However most calls don't. I'd say 20% do, 50% just the number and 30% none... Depends on how the calls are routed to you... Sometimes from the same number it doesn't. The call must route differently on occasion.

Here's how my trunk is setup:
Group Number: 4 Group Type: isdn CDR Reports: y
Group Name: TWO WAY DID COR: 95 TN: 1 TAC: XXX
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: cbc Auth Code? n TestCall ITC: rest
Usage Alloc? n Far End Test Line No:
TestCall BCC: 4 TestCall Service:
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: ascend QSIG Value-Added? n
Digital Loss Group: 13
Calling Number - Delete: Insert: Numbering Format: pub-unk
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

TRUNK FEATURES
ACA Assignment? y Measured: none Wideband Support? n
Long Holding Time(hours): 1 Maintenance Tests? y
Short Holding Time(sec): 10 Data Restriction? n NCA-TSC Trunk Member:
Short Holding Threshold: 15 Send Name: n Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? n Numbering Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y

Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

US NI Delayed Calling Name Update? n

SBS? n Network (Japan) Needs Connect Before Disconnect? n

Telco CO passing 4 digits.
TAC XXX'd out on purpose.

Hope this helps.

This forum rocks.

Thanks,

Wild

 

[tcomprojmgr]

wildcard:

thanks for the info -- we've tried using call-by-call (cbc) as the trunk-group type, but we have problems b/c we have to do a lot of digit conversion on the 3rd page b/c we have a multitude of treatments for different ranges. The CBC type will not let us use the conversion ..... any ideas?

 

[Su001]

is it possible to extract caller's phone number and/or name programmatically by a software component? if yes, could anyone please recommend a few of them?

Thanks,
Suqing