Caller ID / Merlin Magix 1

[brianz24]

We currently have a merlin magix R4 in a legend chassis. We are using MLX-5D phones connected through 408 GS/LS MLX cards.

When someone dials in from the outside, all calls are answered by an auto attendant (Merlin messaging r1.1).

If we replace our station cards with 408 GS/LS ID MLX cards, will the caller id come through on our phone displays, even though calls are transfered from the auto attendant?

Thanks!

 

[dagwoodsystems]

Yes it will. Make sure to set the ring delay so that the Caller ID information gets a chance to arrive (Caller ID is sent between the first and second ring).

Also, it goes without saying that you must subscribe to Caller ID service.

Tim Alberstein

http://www.dagwoodsystems.com

 

[brianz24]

Tim,

Thank you for your assistance. Yes, it definitely does go without saying that we must subscribe to the service. I am in the obtaining the service as part of a service change for us now.

How do I set the ring delay? And what should i set it to?
Thanks!

Brian

 

[tdaugirdas]

Caller ID Delay is set this way: Press menu, system program, start/exit, lines/trunks, more, LS-ID Delay, entry mode - key in each trunk number and press enter (e.g., 801 enter, 802 enter, etc.) Press Inspect to make sure all caller-Id capable trunks have been entered - then press Home to exit when finished.

Tom Daugirdas,
President
STCG, Inc.
stcg.com