I have an Avaya IP Office 500 v2 using a PRI. I'm hoping someone can assist with the following scenario. We have some lines with high turnover and the generally get requests to have incoming calls from "fired user" go to "other user". Any calls to "fired user's" line should end up in "other user's" mailbox if no one answers. I have always changed the Incoming call route destination for the departed user's line to the temporary location which works for the call routing but can cause issues with Outgoing Caller ID as it can sometimes cause the "fired user's" number to display on calls from other user's line. My understanding is that these are being matched right to left so if fired user is 123-1234-3104 and other user is 123-1234-3161, "other user" would send 3104 in Outbound caller ID instead of 3161. We currently use ARS and short codes to control caller ID. I know I could create another entry to send this number and update the short code on the user that is sending the incorrect caller ID but I wasn't sure if that was the best way to accomplish what I'm trying to do. I also recall reading that you can enter edit the Incoming Number on the Incoming caller Route and place an "i" in front of the number but I haven't had any success in going that route.
Thanks for any insight.
Thanks for any insight.