Caller ID from Outside Callers

[chawcheskew]

Hi,

We have a Mitel 3300 ICP phone system... Altel is our service provider, and we had them turn on Caller ID for us.

Our digital phone sets have displays, and when a call is received from an internal caller, it displays the name and number caller id info... However when a call is received from an external caller, the phone displays the telephone number for the line they called in on. We need it to display the caller id info for the person calling.

Any help is appreciated. thanks!

 

[kwbMitel]

Turn on class of service option for Display ANI only.

 

[nickwill20]

Hi
What you need to do to setup alpha tagging is add all you telephone numbers and names in telephone directory assignment in the following format

name telephone number
john 9~0208666666.

and dont forget to enable it in system options.
cheers
nick

 

[chawcheskew]

kwbMitel, I have 4 incomming trunks all assigned COS 1, and a test set using COS 3... I have turned on "Display ANI/ISDN Calling number only" in both COS 1 and 3, but it still shows the dialed number. The trunks are named by their number (ie (333-4444, as opposed to Line 1 and Line 2). So I think it is the trunk name that is displaying on the phones. Any other suggestions?

 

[chawcheskew]

Nickwill20,
I am not familiar with alpha tagging... Does that translate a caller id number to a name when someone calls in? All of the internal caller id works here, it displays name and number, it is the outside callers that doesn't even display the number.

Thanks!!!

 

[NISD3300]

Check your COS for your telephones and make sure ANI is set to yes as well.

 

[kwbMitel]

Naming your trunks by their number makes me think that you are using analog trunks. This is not a fact that you mentioned before. Garbage in Garbage out.

Displaying the trunk name indicates that you are either not receiving ANI or not set up properly.

The trunk circuit descriptor for analog trunks needs to have the CLASS Option enabled.

I'm making a lot of assumptions here.

 

[chawcheskew]

Will try that this afternoon and post results. Thanks!!!

 

[chawcheskew]

Where is the class option set for the trunk circuit descriptor... I am new to phone systems, and a little lost on all this.

 

[Mitelpassion]

COS for trunks are set in the Trunk Service Assignment form

 

[kwbMitel]

The CLASS option for analog trunks is Enabled/Disabled in the Trunk Circuit Descriptor- CO Form (Last Option)

Check the Analog Trunk Assignment form to find out what descriptor is assigned to the trunks.

 

[nickwill20]

Hi Chawcheskew
Alpha tagging is where the incoming callers id matches the names you have in the telephone directory and displays the callers name. same as your mobile phone
This is a feature of level 7 software on the mitel.
cheers
nick

 

[kwbMitel]

Alpha Tagging is only useful once you are already receiving Caller Number but Not Caller Name.

We are trying to enable Caller ID, not Alpha tagging.

 

[chawcheskew]

Hello Again,

thank you all for you time and patience... here is what i have:

If i go to
Trunks
Analog Trunks
E and M
Trunk Service Assignment

I see 6 trunks that have lables... Trunks 1-5 are labled with our respective line telephone numbers, and 6 is labled T1. Each is set to COS1, which is the COS where I have made the changes suggested to this point.

If I go to:
Trunks
Loop Start/LS-GS
Co Trunk Circuit Descriptor Assignment

I see two items numbered 9 and 10... 9 has a line Start Type of Ground, and NO selected for Calling party disconect
10 has a line start type of Ground, and Calling party disconect set to Yes. Both have Class Trunk set to No.

Do I set both to yes? Is there any potential for disruption of service?

Thaks again!

 

[kwbMitel]

The CLASS option should be set to yes.

It will not disrupt service.

 

[chawcheskew]

I have remotely set the class trunk option on both trunks. The setting was successfully saved on the loop trunk, however when I attempted to save the setting on the ground trunk I received the return message saying "Ground Start Line type and CLASS delivery are mutually exclusive." I made the changes remotely, so I will try to head by the facility today and check the Caller ID status. Hopefully that has fixed the issue. Thanks again for the help, and I post an update after I check the system.

 

[pandabear1]

there is no Class on ground start trunks.

 

[chawcheskew]

I have looked at the system again, Outside caller ID still isn't displaying. I did check a few things though, and maybe this info will help some:

Trunks
Analog Trunks
Loop Start/LS_GS
Trunk Service Assignment

I modified the Trunk lables here, and the modified names showed up on Caller ID. So it definitely is displaying the trunk lables instead of caller ID. I have gone through all of the suggested setting to this point and verified that I have set all of them as posted here. Is there anything else I can try?

 

[chawcheskew]

One additional note, Both the phones and the trunks have been set to use Class of service 1. Not sure if that makes any difference, but all the changes made to the class of service so far have applied to both phones and trunks.

 

[MitelTech]

So, you're talking about caller id and ls trunks, right? And it sounds like a T1 is in the mix here too. Telco has enabled caller id on the ls trunks, right?
If yes, ls trunks, T1 and sets all need their own COS.
In the LS trunks circuit descriptor, you need to enable the class option.
In the LS trunks and T1 COS, ANI delivery Trunk needs to be Yes.
In the sets COS, enable all of the Display ANI options.
For testing purposes, remove all trunk labels.
In SMDR options assignemnt, enable ANI reporting.
Get a buttset. Clip on to your first LS trunk. Call the line with your buttset on monitor. Between the 1st and 2nd ring you should hear a burst of "static", that is the caller id coming down the line. No static, no caller id.
IF you hear the static, move on. Check SMDR, if the pbx received CLID, it will be in the SMDR record. If it is in the SMDR record and still not appearing on sets, then you need to check COS again for the sets/console.

That's what you need to do at the moment, let us know the results. Without checking to see if CLID is actually making it to the pbx you are pretty much wasting your time.

BTW: not sure if LS trunks actually support name display, I thought we only did that on PRI, I have no LS truks with CLID to test that theory on.