Caller ID and SIP Trunks 1

[WhosYourDiffie]

Hello all,

We have a customer that is now on SIP trunks. This customer has a few 800 numbers that when called, the CID is not showing who is calling. Now we confirmed that in Monitor, when a call comes in, the caller ID is picking up who is calling so Coredial is not the issue, I believe, but the phone is not showing who it is. The phone is just showing "External --> Main".

Is there a way to get the CID to appear on the phones through IP Office because I believe that is where the issue is lying at this point UNLESS there is something we are missing.

Thank you!!

 

[janni78]

What does the INVITE look like?

"Trying is the first step to failure..." - Homer

 

[WhosYourDiffie]

@Janni78

Is this what you were looking for? I attached it.

https://files.engineering.com/getfi...8-95f5-4d3c-9cb7-b7219aa6b1fd&file=INVITE.png

Thank you!!

 

[janni78]

Why does From say "WIRELESS CALLER" ?
That should contain the CLI.

"Trying is the first step to failure..." - Homer

 

[WhosYourDiffie]

@janni78

I'm testing the call from my cell phone. When I call our business, or the customers, it should at least say on the phone "wireless caller". Instead I get "External > Main".

I've been editing settings on the lines. Under "Send Caller ID" I changed it from "None" to "Diversion Header". I read in a few posts that did the trick.
I also went and changed the Call Routing Method from "Request URI" to "To Header" after reading a few posts with no success.

I feel like one button click is going to fix this lol.

 

[WhosYourDiffie]

Hello,

We figured out the problem. We had one unchecked box in SIP Advanced Settings.

Line > SIP Advanced > Caller ID from From Header.

That was unchecked and needed to be checked.

Thank yoo!!

 

[WhosYourDiffie]

Well, I spoke too soon. We enable that button and when we do, the trunk goes out of service.

Any thoughts on that one?

 

[dsm600rr]

Changing the "Send Caller ID" under "Forwarding and Twinning" from "Diversion Header" back to "None" worked.

 

[WhosYourDiffie]

@AegisTech

That worked! Funny how just two little buttons fixed the issue.

 

[janni78]

Considering how both those settings work it makes no sense =)

I always have "Send Caller ID" as "Diversion Header" since it's used for twinning and "Caller ID from From Header" disabled.

"Trying is the first step to failure..." - Homer