Caller Id and Auto Attendant

[whender]

I have a new CICS installed. Caller ID is not appearing on the sets after being transferred from Auto Attendant. Auto Attendant answer on 1st ring 24/7. All telephones are set to caller id set and all have appear only lines.

I should know the answer, but am having a senior moment.

Thanks,

Wayne

 

[ptstechnician]

The call has to ring at least 2 times for the caller id to pass thru. Change the rings to 2.

 

[BR8770]

Folks, I have the same problem only all of the 7310 sets are programmed as PBX feature-rich. Caller ID has never worked even tho we've been paying for it and the TELCO says the lines are programmed. I looked at the MICS programm and I think everything is there...but now I'm not sure...suggestions please?

 

[exsmogger]

BR8770,

Do you have caller ID trunk cards? They will have CI labeled on the face of the cards. If they have DS labeled, then that is your problem.

Brian Cox

http://www.jandjcommunications.com

 

[Phonyman]

Thanks for the help.

Wayne