Hi guys, hope some can help me.
We have this issue with the callers who sometimes can not hear the agents when the call to the PBX.
The problem is intermittently and we have notice that everytime the call fails, the caller doesn't hear a ring back and even when we catch the scenario and at the moment the agent dial the pound key, the caller doesn't hear any sound, in contrast the agent does hear the corresponding sound when the caller dials any aditional digits.
Hope I would've been clear and any information you need pls just ask for it.
thanks in advance
We have this issue with the callers who sometimes can not hear the agents when the call to the PBX.
The problem is intermittently and we have notice that everytime the call fails, the caller doesn't hear a ring back and even when we catch the scenario and at the moment the agent dial the pound key, the caller doesn't hear any sound, in contrast the agent does hear the corresponding sound when the caller dials any aditional digits.
Hope I would've been clear and any information you need pls just ask for it.
thanks in advance