Caller Applicaton Transferring Question

[AaronJL]

I set up a VDN to transfer to our Modular Messaging system, specifically to a particular Caller Application.

This Caller App has 8 nodes and nodes 2-7 transfer to other extensions.

A caller dials the VDN, hears the caller app greeting and presses 2-7 to transfer to an extension.

If the extension is immediately busy, the system says press 3 to try again or * to hang up. This works.

If the extension does not answer, the system says press 3 for assistance or * to hang up. This also works, but not like I want it to.

Right now if they press 3 for assistance MM transfers to zero, which is the system-wide default receptionist mailbox number. Is there any way to change where "3" transfers on a per caller application basis, if the original extension the caller is transferred to does not answer?

I know that if the extension they transfer to has a voicemail box, the caller can press 2 to leave a message or 3 for assistance. If they press 3, MM transfers to the personal operator of the voicemail box. BUT, if the personal operator does not answer and the caller presses 3 again in the caller application, it transfers to zero.

It's frustrating because I don't want zero to be the operator at all, but the default receptionist mailbox number cannot be blank.

Any ideas?
Thank you!

 

[mminstaller]

Q. Is there any way to change where "3" transfers on a per caller application basis, if the original extension the caller is transferred to does not answer?

A. Yes, On the "Applications" in the properties you can set up a Customer Operator, another way to do it is to add another node in your caller app "a zero" and have it transfer to where you really want it to go.