MercuryComm,
Thanks for the advice. I am aware of the "dongle" and it is installed on the CCWX server. There are no client PCs with a dongle as they access the server software using PCAnywhere. Accessing the server using PCAnywhere isn't a problem, it's getting the -MIS software to start. If you double click on the application icon nothing happens. I've rebooted the server but it's still the same, so my next thought was to reinstall the -MIS app and see if that resolves it.
As for being old, yup, you got it, it's stone age and considered obsolete. And because it's obsolete, NEC will not support it and won't provide the software. I'm sure someone has a copy, it's just finding it.
Thanks again for the advice.
Cheers!