Call Whisper/VOA 1

[robonix]

Dear All

Has anybody programmed a call Whisper in a Call Centre environment ? I have figured out that this can be done using VOA e - VDN of ORIGIN ANNOUNCEMENT extension......

The agent should be able to a hear a message explaining the source of the call... This announcement is hardcoded with the VDN.....

I tested this in a lab environment but the agent dint hear the hardcoded announcement programmed with the VDN.



VECTOR DIRECTORY NUMBER

Extension: 3334
Name: escalation VDN
Vector Number: 112
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 2
TN: 1
Measured: none


VDN of Origin Annc. Extension: 3052
1st Skill:
2nd Skill:
3rd Skill:


Help required........

Thnx in advance


Roonix

 

[mwarren]

You need to have the COR form for agent set to the following:

Hear VDN of Origin Annc. Set to Yes

 

[robonix]

U are the man 'mwarren' and u deserve a star....

Thnx

Robonix

 

[mwarren]

No Problem !