Call waiting notification

[Arun Neelambaran]

How to configure Call waiting while agents available

If an agent is busy with another call, another person calling them should receive a notification that the agent is on another call.

 

[IamaSherpa]

You can set up the Announcement option for that Agent, if busy the caller will receive that message

 

[Westi]

R11 and higher has a checkmark in the system settings - Telephony - Advertise callee state to internal callers

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

 

[William C290]

if this means Agent on Contact Center, the concept of this is to accept one call each time only