Call volume issue with IP office

[GigaG]

I am having an issue with a site that has 3.0(69) on it and is having volume issues. The problem is very intermittent and seems to only occur with the Sales Reps which consequently have Contact Store monitoring their calls. On calls all of the sudden the Sales rep will be unable to hear the customer, but the customer can hear the sales Rep fine. This is being recorded this way, so it is showing up on the playback for the recorded call. The customer and myself tested several times and were unable to get it to reoccur.

Any suggestions???


MCP ACA-I CTP

 

[ProviderReborn]

Try the AGC settings on the handsets. Turn them all off.
Under menu, options.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[GigaG]

Sorry forgot to tell you... They are 4400 series.... is there gain control on those??

MCP ACA-I CTP

 

[Bas1234]

Try to press;

HOLD 242 (AGC)# to turn AGC=On/Off


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It works! Now if only I could remember what I did...
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[GigaG]

Nope... that didn't work... anything else?

MCP ACA-I CTP

 

[Bas1234]

For the 46xx series there is the option like below



1. Press Options and then select View IP Settings.
2. There are two pages of display. Use and select from:
• IP Addresses
• Quality of Service
• Interfaces
• Miscellaneous.
3. To return to the first View IP Settings screen, press Return.

Maybe this will help.

Greetzzz....Bas

___________________________________________
It works! Now if only I could remember what I did...
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