Call vectoring ?

[pcollins1]

I want to be able to setup after hours call vectoring scripts, where callers get voice prompts and messages, based upon their reponse, it will either call a specified number, or go to a specified voicemail.
We have a G3v6.1 switch. By enabling call vectoring and purchasing an announcement pack, will I be able to write the necessary scripts, to allow for caller prompts and it route the calls to the approiate numbers or voicemail?
Does enabling call vectoring, also enable call prompting or is that a seperate feature that must be purchased as well?
Is there anything else I may be forgetting?

 

[sjforcum]

Vectoring will allow you to route calls based on time of day. I'm not sure, but prompting may come as a part of call center deluxe.

 

[nrv]

If the prompt is based upon single digit or the multipls digit like credit card number, if this is the case smear vectoring and announcement wont of any help and you require a IVR. But if the routing of simple steps then it will do.

 

[4merAvaya]

When you buy vectoring you get prompting. You may need a Call Classifier (TN744) if your switch has an older tone/clock board (TN768). If you are just doing auto-attendant vectoring that is not associated with a call center you may be able to purchase Integrated Auto Attendant software for the Definity. It's alot cheaper than the call center packages, about 5K, the PEC is 1227-AAI. If you do have call center agents then you will have to upgrade your switch to multivantage in order to add vectoring (Avaya policy).

Kevin

 

[pcollins1]

What I want to do is for after hours night service calls. The caller hears an announcement, if this is an emergency press 1, and it dial a number, if you would like to leave a message for Whomever press 2, the call routes to an Audix extension. To speak with whoever and emergency press 3 and it routes to another number. If nobody answers after set # of rings go to step whatever and call this number.

Avaya trying to sell me version 11. I thought this switch could already do this if I just turn vectoring on?
Is there some other thing I might be missing.
Vectoring was released in version 4.

Sounds like they are just trying to make a buck?

 

[TeleBOYWONDER]

Actaully it sounds like what you need is very basic automated attendant via intuity. You just need to assign a mailbox and make the permission type auto-attendant, and addressing format as extension. (I would make the call answer message a little bigger depending on how many options there will be.)

Addressing Format: extension
PERMISSIONS
Type: auto-attendant

This will generate a page 3 for the subscriber:
SUBSCRIBER AUTOMATED ATTENDANT MENU

EXAMPLE PAGE 3:
Allow Call Transfer? n

Button Extension Treatment Comment
1: 5555 transfer
2: 6666 transfer
3: e transfer
4: e transfer
5: e transfer
6: e transfer
7: 7777 transfer
8: e transfer
9: 8888 call-answer
0:
Timeout:

Length Of Time-Out On Initial Entry : 5

Button 1(5555) can point to a second night mailbox
Button 2(6666) can point to an extenison that routes call off net
Button 7(7777)can point to another attendant or annoucement
BUtton 9(8888)can ring a station with voicemail.


This could also work with the extension have a cor with time of day on it.
I hop this help or at least points you in the right direction to get addition info.

 

[sjforcum]

They're trying to make a buck....you need some type of vectoring or use the Intuity Auto Attendant option shown above...

Let me know if you need help with the vector...

 

[pcollins1]

I had already setup the auto attendent through audix with a simple message like press 1 to leave a message, press 2 to talk to a person if emergency, and forwarded the phone to a cell number. It however will not let it call an outside number from audix through pbx(internal works fine), security reasons. I could turn that security off and it would work. I just do not know where to turn it off.

Anyway vectoring looks like it allows more capability. I figure; if I get basic vectoring and call prompting turned on. I can point the night service to a VDN and then create the script to handle it. So as to become more complex of
play message bla bla bla (from announcement pack)
push 1 for x mailbox
push 2 to dial 9876543
after 4 rings no answer
play message yada yada yada (from announcement pack)
then dial 6543210. (emegency backup number)
push 3 for y mailbox.

Suppossed to get a quote from Avaya to see how much it cost to just turn vectoring on with current release. Of course the sales people want to push then new expensive release. I do not want to buy what I do not need.

Thanks for the help. I will keep you posted!

 

[TeleBOYWONDER]

Don't dial the number from attendant, instead use an extension that is forwarded offnet to the number you want.
For example:
1: 5555 transfer
2: 6666 transfer


IN PBX:
extension 6666 can be call forwarded to 131255511212. As the PBX administrator you can change the COS to allow call forwarding temporary basis while you set up the extension, then switch it back.
Or you can change the station to a unique COS, create a cover path and in it point to remote coverage table entry of the number you are forwarding.