Call transfers being transferred to different extension if not answered?

[upinflamezzz]

My receptionist tells me that incoming calls that she transfers to 286 or 287 are being transferred to 248 if not answered. Instead of their voicemail. I've been looking all throughout the Manager and can't find a connection for this to be happening anywhere. Can anyone point me in the right direction?

 

[Telecomboy]

The forwarding tab, call forward on no answer? if vmpro, check the user to see if they have a leave mail sending it to 248.

 

[kobefan67]

Also make sure to check the incoming call route and verify that there is no fallback destination to wither of those extensions outside of the 248 that you want it to go to

 

[dwill02]

You can use SSA (System Status) to verify the routing of calls to X248 and beyond too.

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