Call transfer to extension on VMX 100 4

[dxlus]

Hi,
I have an VMX-100 connected to a Toshiba Strata DK280 PBX and I get the following message when dial an extension number that answer: "The extension xxx does is unavailable. Please enter another extension no. or press 0 for assistance". When playing this, if on the station we dial 0 (as setted in info. table) or the own number the connection is done. Why vm does not complete the connection at hang-off? Any help appreciated. And also, the vmx does not connect to internal calls - between extensions - but the call need to be redirected to vm ports in order to get it working.

 

[dxlus]

Unfortunately, I don't have term 2 connected. I use hyperterminal on term 1 to config. The PBX turns on the msg. lamps on every station if I use the phone system commands for that and also displays on station what extension called. The VMX send the voice message to station by calling it every 15 minutes (as programmed) - so I suppose that MWL relite/recalc command given by VMX is not accepted by PBX (and attr. 9). In theory, pressing the Msg. button on station should auto log on to assigned mbx.
As for Single Digit Menu, thanks - it's a way to go.

 

[doktor]

OK, I thought that a serial port (i.e. TERM2) was used to light the message lamps.
This way it is done in the Ericsson MD110.
Other integrations are made by DTMF signalling.
Maybe you should see if it was possible to implement the serial port solution.
///doktor

 

[dxlus]

after pressing 0 when playing company greeting and 0 is not responding, the vmx try to connect to extension 14 (invalid). What parameter does that, I didn't set that extension in .sys nor .info?

 

[dxlus]

Here is trace for port activity:
PORT 4 OFF HOOK
PORT 4 DIG IN 0
PORT 4 FLASH
PORT 4 DELAY
PORT 4 EXPECT DIAL TONE
PORT 4 GOT DIAL TONE
PORT 4 DIG OUT 0
PORT 4 ANSWER
PORT 4 ON HOOK
TIME 07/21/06 19:35
PORT 4 OFF HOOK
PORT 4 DIG IN B
PORT 4 DIG IN 0
PORT 4 ON HOOK

 

[doktor]

To your problem, I think that the PBX (Tosiba Strata) has some kind of automatic forwarding from ext. 15 to ext. 14.

Or, maybe there are made some programming in the VMX.
Please refer to the text below:

The COS 127 controls the company greeting and intercept MB.

See this below:

INFORMATION TABLE 254

1 INTERCEPT MAILBOX 15
2 COMPANY GREETING MBX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 5
*9 TIMES TO RETRY ON BUSY 1
*10 USE ALT TRANSFER CODES YES
18 NEXT MAILBOX 15
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES

In your VMX the Intercept position is ext. 15 (operator)and in the mailbox for ext. 15, your company greeting is recorded.

When someone calls to your company greeting, and presses 0, the setting in the mabilbox 15 in point 1-6-5, tells where the calls should go to.
This can also be seen from @L M 15 when logging on to the system.

Use this to create the PERSONAL ASSISTANCE facility on the users MB:
To have the possibility to use PERSONAL ASSISTANCE, "press 0 to get personal assistance (i.e. transferring to a live person).
I have made a COS for you for the personal assistance facility.
After having reached and hearing the users greeting, the caller may press 0 to get in connection with a live person.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS X (MAILBOX COS)

6 Call EXTENSION first BEFORE playing GREETING.
54 May specify a PERSONAL ASSISTANCE mailbox.


INFORMATION TABLE Z

24 PERSONAL ASSISTANCE YES
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

The user should log on to his MB and go to point 1-6-5 in the MB menu and enter the ext. number for the user that should act as the PERSONAL ASSISTANCE.

To check if the users use this facility:
Use @L M XX when logging on to the system. XX is the users mailbox.
/// doktor

 

[dxlus]

Thanks, doctor. Can I set the vmx to automate call other extension number on different schedule: meaning for sch 1 intercept is 15, for sch 2 intercept is 46, on te same cos?

 

[doktor]

No problem.

Just create a new INFO table 253 for PORT.
Like this:


INFORMATION TABLE 253

1 INTERCEPT MAILBOX 46
2 COMPANY GREETING MBX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 5
*9 TIMES TO RETRY ON BUSY 1
*10 USE ALT TRANSFER CODES YES
18 NEXT MAILBOX 46
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES

* Used ONLY when MAILBOX is UNDEFINED

And correct the SCH table, like this
(just an example):

PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 254
2 -MTWTF- 22:00 08:00 253
3 S-----S HOL 00:00 23:59 253
DEFAULT . . . . . . . . . . . . . . . . . 254

Let me know if you got success!

/// doktor

 

[dxlus]

Thanks, doktor, I also thought of something like this, but I was not really sure about adding or not a different cos.

 

[doktor]

Hi dxlus

Happy to help you.
Let me know if all work as it should...

/// doktor

 

[dxlus]

it works only if I forward all calls from extension 0 (on pbx)

 

[dxlus]

Maybe sometimes the ports are busy (I have 4) and the transfer is not accomplished. When free, it's ok. I've also fixed the MWL to lit when message is new and off when listened - it was a DTMF dialing by VM with a code before the extension number, on sys params 79 and 81. Many thanks, doktor.

 

[doktor]

YEP!
I forgot...
When using in band DTMF signalling, like the Ericsson BusinessPhone, syspar 79 to 81 are used:
79 NONE L/M LAMP MW: "ON" PRE-EXTENSION DIGITS
80 NONE L/M LAMP MW: "ON" POST-EXTENSION DIGITS
81 NONE L/M LAMP MW: "OFF" PRE-EXTENSION DIGITS
82 NONE L/M LAMP MW: "OFF" POST-EXTENSION DIGITS

Maybe you can post the sys par 79 to 81 here?

But with in band DTMF siganlling the PORTs act somehow slower, than the VM systems with a serial (RS-232/V24) integration link.
I dont think that it can be speeded up.
/// doktor

 

[dxlus]

Yes, I used 79 #63 and 81 #64. It is slower, indeed, but it works (as I don't have a serial integration RS-232).

 

[doktor]

YEP! Inband DTMF integration is extreme stable, but slow.
With the MD110 and VMX systems serial integration is faster but you need an extra cable and board in the PBX.
We always installed the MD and VMX very close to each other, in order to avoid modems or line driver. This gave us a higher MTBF.
Anyway dxlus, which country do you come from?
///doctor

 

[dxlus]

Hi, I'm from Romania. Our VM system crashed some time ago and we had to buy another one and not new, unfortunately. So we get that VMX 100 without any software, cables, boards or documentation whatever (as I saw in Octel product description it should be there at least a CAT software... imagine that we had to manufacture the serial for term 1) And, by the way, I'm not the phone system guy here, but our PB programmer has left for some time. Happy to find your forum!

 

[doktor]

Hi dxlus

Happy to help you.
Let me know if you need more help.
Anyway I come from Denmark.

/// doktor

 

[doktor]

Also refer to this document.

http://support.avaya.com/elmodocs2/Octel/config/cn6189.doc

///doktor