Call transfer to extension on VMX 100 4

[dxlus]

Hi,
I have an VMX-100 connected to a Toshiba Strata DK280 PBX and I get the following message when dial an extension number that answer: "The extension xxx does is unavailable. Please enter another extension no. or press 0 for assistance". When playing this, if on the station we dial 0 (as setted in info. table) or the own number the connection is done. Why vm does not complete the connection at hang-off? Any help appreciated. And also, the vmx does not connect to internal calls - between extensions - but the call need to be redirected to vm ports in order to get it working.

 

[doktor]

You should carefully go through each of the system paramters in the VMX-100, and check these with the setting recommended by Toshiba.
The sys par you can list by : l sys - in the update level.
Does this fault come after the Toshiba PBX has been upgraded? Or do you have upgraded the s/w of the VMX-100.
The recommended s/w level for the VMX is 7.1.4.
Also check your settings in the PBX and VMX for the hook flash timer and ring back times.
Hook flas is VMX sys par #9.
BR doktor

 

[dxlus]

Thanks for help, doktor. Can you send me a complete description (or a link to it) for all VMX-100 system parameters? I only have the VMX Product Reference Manual.

 

[doktor]

I can send the sys paramter list tomorrow to you.
I wil post here in the forum.
The list I have is for the Ericsson MD110 so you need to cross check with Toshiba to see their setup for the actual sys par.
/// doktor

 

[octelvoice]

The answer that station xxx is unavalible is because there is no name or greeting recorded. I'd have to read the config. doc's for the DK280 but I seem to remeber that this switch does not like the attribute 34, but instead would prefer attributes 6 & 15 instead.

 

[doktor]

I have pasted our standard SYS PAR list for the Ericsson MD110 and the standard profile for the users.
.l sys

SYSTEM PARAMETER TABLE
TUE 07/11 02:41:18 2006 XXXXXX ID:5 S/N:111111 PBX:58

INDEX VALUE (LST/MOD) PARAMETER NAME:

1 xxxxxx L/M INSTALLATION NAME
2 5 L/M SYSTEM ID NUMBER
3 ERICSSON L/M PBX TYPE
MD 110 PBX MODEL
4 8 L/M PORTS USED
7 3 L REPROMPT LIMIT
8 4 L/M BACKUP/GO AHEAD TIME (BLOCKS)
9 130 L/M FLASH TIME (MSEC.)
12 255 L INSTALL QUESTION NUMBER
13 FE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE
16 FE L/M ALTERNATE TRANSFER INITIATE CODE
F ALTERNATE RE-CONNECT CODE AFTER NO ANSWER
F ALTERNATE RE-CONNECT CODE AFTER BUSY
F ALTERNATE RE-CONNECT CODE AFTER FAST BUSY
NONE ALTERNATE TRANSFER COMPLETE CODE
19 YES L/M MAILBOX NUMBERS MATCH USER EXTENSIONS
22 8 L/M DEFAULT MESSAGE WAITING START HOUR
23 18 L/M DEFAULT MESSAGE WAITING END HOUR
25 15 L/M DEF MSG WTG RETRY PERIOD (MINUTES)
26 NO L/M DOUBLE-INTERRUPTED RINGBACK
28 1000 L/M "D" CHAR DELAY TIME. (MSEC.)
31 NONE L/M ALARM NUMBER
32 5 L/M MAXIMUM MESSAGE LENGTH (MINUTES)
33 E L/M PBX INITIALIZE CODE
43 1 L/M PERSONAL GREETING 1=NOCALL 2=CALL FIRST
45 *21*9# L/M SYSTEM-RELOAD FORWARD STRING
46 #21# L/M SYSTEM-RELOAD CANCEL-FORWARD STRING
51 YES L/M RS-232 INTEGRATED WITH PBX
56 0 L/M NUMBER OF TRANSFER RETRIES IF FLASH FAILS
64 30 L NET: MAX BEEPS FOR MULTI-CABINET CONNECT
65 20 L NET: MULTI-CABINET DELIVERY ATTEMPT LIMIT
66 3 L NET: MULTI-CAB. DELAY BEFORE RETRY (MIN.)
71 0 L TONE-DETECT THRESHOLD
72 55 L/M LINES-PER-PAGE FOR REPORTS
73 2 L/M MIN LENGTH FOR MSG TO BE SENT (BLOCKS)
74 5 L/M INITIAL SILENCE MAX SEC. (QCK/SCRPTD)
75 4 L/M SUBSEQUENT SILENCE MAX SEC. (QCK/SCRPTD)
76 3 L/M NOVICE PROMPT KEYPAD-COMMAND USAGE LIMIT
77 YES L/M PBX PROVIDES MOMENTARY DISCONNECT
78 YES L PBX PROVIDES STUTTER DIAL TONE
79 NONE L/M LAMP MW: "ON" PRE-EXTENSION DIGITS
80 NONE L/M LAMP MW: "ON" POST-EXTENSION DIGITS
81 NONE L/M LAMP MW: "OFF" PRE-EXTENSION DIGITS
82 NONE L/M LAMP MW: "OFF" POST-EXTENSION DIGITS
83 YES L/M LAMP MW: LIGHT LAMP FOR EACH NEW MSG
84 NO L/M LAMP MW: CALL EXTN BEFORE LIGHTING LAMP
85 F L/M RECONNECT CODE AFTER 3RD PARTY HUNG-UP
86 NO L/M CALLERS GET MUSIC-ON-HOLD
88 NO L/M NET: INITIAL-DIGITS INCLUDE MBOX 1ST DIG
96 60 L/M MOVE BACKWARD DURING GREETING (BLOCKS)
97 120 L/M MOVE FORWARD DURING GREETING (BLOCKS)
98 DANI DE--E L/M DEFAULT LANGUAGE
99 3 L/M RINGBACKS BEFORE ANSWERING CX PORT
100 3 L/M RINGBACKS BEFORE ANSWERING MX PORT
101 0 L DELAY BEFORE TURN ON DTMF REPORTING (MSEC)
102 NONE L/M PAGER ACCESS DIGITS
104 0 L/M NET: MULTI-CAB DELAY BEFORE DTMF SIGNALING
105 1234 L/M DEFAULT SECURITY CODE FOR MAILBOXES
106 0 L/M LAMP MW: PORT FOR LAMP MESSAGE WAITING
107 NO L PBX NEVER GIVES PARTIAL RINGBACK OR BUSY
108 80 L/M DISK USAGE THRESHOLD BEFORE ALARM NOTIF.
111 NO L/M DIAL EXTENSION AFTER RECONNECT CODE
112 YES L/M SEND DTMF A ON CX/MX PORTS
113 120 L/M MAX SIL. FOR SPECIAL PURPOSE GREETINGS (SEC)
115 NO L/M SYSTEM SAYS ON-THE-PHONE INSTEAD OF IS-BUSY
116 NONE L/M TYPE OF INTEGRATION CARD INSTALLED
117 3 L/M RINGBACKS BEFORE ANSWERING AX PORT
128 NO L/M SEND MBX TO PBX RATHER THAN EXTENSION
129 32 L/M NET: LIMIT ON LINE QUALITY TEST
130 YES L/M SEND DTMF A FOR FORWARDED CALLS
131 NO L/M SPEAK "DIAL ZERO FOR ASSISTANCE"
133 NONE L/M INTEGRATION CARD EXTENSION
134 NO L/M IGNORE DTMFS AFTER ENTERING EXTENSION NUMBER
140 12 L/M MAXIMUM FORWARDING DEPTH
141 NO L/M CAN USE 0 AS WILDCARD IN NAME
142 3 L/M MINIMUM LETTERS REQUIRED FOR NAME
143 0 L LEADING DIGIT OF PERS-DIST-LIST NUMBER
144 4 L/M MINIMUM LENGTH FOR SECURITY CODES
147 NONE L/M NAMES DIRECTORY MAILBOX
149 NO L/M ALLOW BLIND TRANSFER TO PERSONAL ASSISTANCE
150 NO L/M REMOVE "CONNECT" FOR ANNOUNCE TO INTERCEPT
151 NO L/M REMOVE "STATUS" FOR ANNOUNCE TO INTERCEPT
153 NO L/M DELAY ON CX PORT BEFORE PLAYING GREETING
154 NO L/M REMOVE "STATUS" AFTER CALL FIRST GREETING
155 1 L/M IGNORE LINE DROP AFTER CALL START (SECS/10)
157 YES L/M SPEAK DISCRETE VERSIONS OF NUMBERS 21-59
158 NO L/M OFFSITE MW CALL LIMIT ABSOLUTE NOT DAILY
159 NO L/M DETECT CALL PROGRESS ON EXTERNAL CALLS
160 NO L/M QUICK BUSY DETECT
161 0 L/M MODEM ACCESS PORT (0 = ALL PORTS OK)
162 40 L/M VOICE SECTORS TO DELETE ON BUSY DETECT
163 24 L/M VOICE SECTORS TO DELETE ON FAST BUSY DETECT
164 YES L/M USE 24-HOUR CLOCK FOR REPORTS
166 NO L/M LAMP MW: TURN OFF ONLY IF NO NEW MESSAGES
167 YES L/M SPEAK AUTO COPIED MESSAGE PROMPT
168 0 L TALK-DETECT THRESHOLD
170 NO L/M INTEGRATION LAMP ON/OFF LINKS MUST MATCH
174 0 L/M WAIT FOR CALL INFO AFTER OFF-HOOK ON PORT
175 5 L/M NUMBER OF DIGITS IN EXTENSION DIGIT FIELDS
2 NUMBER OF DIGITS IN PORT DIGIT FIELD
SPACE FILL CHARACTER FOR DATA LINK DIGIT FIELDS
11 PORT NUMBER FOR CALL RECORDS TO FIRST PORT
176 3 L/M FIXED LENGTH FOR DTMFINT SOURCE FIELDS
177 3 L/M FIXED LENGTH FOR DTMFINT DEST FIELDS
178 3 L/M FIXED LENGTH FOR DTMFINT TRUNK FIELDS
179 3 L/M FIXED LENGTH FOR DTMFINT UNUSED FIELDS
180 7 BITS E/P L/M RS-232 BYTE FORMAT FOR PBX INTEGRATION
182 30 L/M APRG: DEF THRESHOLD (DAYS) FOR SAVED MSGS
183 30 L/M APRG: DEF THRESHOLD (DAYS) FOR NEW MSGS
185 YES L/M MANDATORY MAILBOX SECURITY CODE
188 NO L/M DISABLE SILENCE SUPPRESSION
189 0 L MIN. DTMF DETECT ACCEPTANCE DURATION (MSEC)
190 NO L/M USE VOICE MAIL FIELD ON NEC PHONE
191 NONE L/M HOUR TO REACTIVATE MSG WTG INDICATORS
197 YES L/M PBX ASSERTS DCD WHEN DATA LINK IS OPERATIONAL
201 NO L/M GIVE RECORD MESSAGE LIMIT WARNING
205 0 L/M INTERFACE TYPE FOR LSP DELAYS
206 NO L/M HANGUP ON GLARE DETECTION
207 NO L/M NO TONE DETECT MEANS BAD LINE INSTEAD OF ANS
223 NO L/M DISABLE ###5 ACCESS TO THE MODEM
224 NO L/M PBX USES NEC LONG EXTENSION FORMAT



.l profile
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 0 (MAILBOX COS)

6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
73 This MAILBOX has LANGUAGE OVERRIDE.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.


1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 1


INFORMATION TABLE 1

1 INTERCEPT MAILBOX 9
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0E
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE DANI DE--E
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

[dxlus]

It's ok now, the station can connect to caller, but it rings only one time, then the caller get a busy tone if not answered immediately. The MWL stil don't lite.

 

[doktor]

You can increase the number of ringbacks before no answer.
In the INFO table index #7 is "RINGS BEFORE NO ANS" is often set to 4. You may increase this number up to 20.
This might help you.
/// doktor

 

[dxlus]

I did that, doesn't work. It may a sys param.

 

[dxlus]

Here is my sys for Toshiba Strata DK280:

.L SYS
Enter system parameter index.
:

SYSTEM PARAMETER TABLE
WED 07/19 15:11:49 2006 xxxx ID:xxxxx S/N:xxxx PBX:81

INDEX VALUE (LST/MOD) PARAMETER NAME:

1 xxxx L/M INSTALLATION NAME
2 xxxxxx L/M SYSTEM ID NUMBER
3 TOSHIBA L/M PBX TYPE
STRATA DK 280 PBX MODEL
4 4 L/M PORTS USED
7 3 L REPROMPT LIMIT
8 4 L/M BACKUP/GO AHEAD TIME (BLOCKS)
9 1000 L/M FLASH TIME (MSEC.)
12 255 L INSTALL QUESTION NUMBER
13 FE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE
16 FE L/M ALTERNATE TRANSFER INITIATE CODE
F ALTERNATE RE-CONNECT CODE AFTER NO ANSWER
F ALTERNATE RE-CONNECT CODE AFTER BUSY
F ALTERNATE RE-CONNECT CODE AFTER FAST BUSY
NONE ALTERNATE TRANSFER COMPLETE CODE
19 NO L/M MAILBOX NUMBERS MATCH USER EXTENSIONS
22 8 L/M DEFAULT MESSAGE WAITING START HOUR
23 22 L/M DEFAULT MESSAGE WAITING END HOUR
25 15 L/M DEF MSG WTG RETRY PERIOD (MINUTES)
26 NO L/M DOUBLE-INTERRUPTED RINGBACK
28 500 L/M "D" CHAR DELAY TIME. (MSEC.)
31 12 L/M ALARM NUMBER
32 5 L/M MAXIMUM MESSAGE LENGTH (MINUTES)
33 E L/M PBX INITIALIZE CODE
43 2 L/M PERSONAL GREETING 1=NOCALL 2=CALL FIRST
45 *12*9# L/M SYSTEM-RELOAD FORWARD STRING
46 #12# L/M SYSTEM-RELOAD CANCEL-FORWARD STRING
51 YES L/M RS-232 INTEGRATED WITH PBX
56 0 L/M NUMBER OF TRANSFER RETRIES IF FLASH FAILS
62 22:00 L/M NET: NIGHT DELIVERY START TIME
63 06:00 L/M NET: NIGHT DELIVERY END TIME
64 30 L NET: MAX BEEPS FOR MULTI-CABINET CONNECT
65 20 L NET: MULTI-CABINET DELIVERY ATTEMPT LIMIT
66 3 L NET: MULTI-CAB. DELAY BEFORE RETRY (MIN.)
67 30 L NET: MAX BEEPS FOR REMOTE CONNECT
68 20 L NET: REMOTE DELIVERY ATTEMPT LIMIT
69 10 L NET: REMOTE DELAY BEFORE RETRY (MIN.)
70 IMMED. L/M NET: MESSAGE DELIVERY MODE DEFAULT
71 0 L TONE-DETECT THRESHOLD
72 55 L/M LINES-PER-PAGE FOR REPORTS
73 4 L/M MIN LENGTH FOR MSG TO BE SENT (BLOCKS)
74 5 L/M INITIAL SILENCE MAX SEC. (QCK/SCRPTD)
75 4 L/M SUBSEQUENT SILENCE MAX SEC. (QCK/SCRPTD)
76 3 L/M NOVICE PROMPT KEYPAD-COMMAND USAGE LIMIT
77 NO L/M PBX PROVIDES MOMENTARY DISCONNECT
78 YES L PBX PROVIDES STUTTER DIAL TONE
79 NONE L/M LAMP MW: "ON" PRE-EXTENSION DIGITS
80 NONE L/M LAMP MW: "ON" POST-EXTENSION DIGITS
81 NONE L/M LAMP MW: "OFF" PRE-EXTENSION DIGITS
82 NONE L/M LAMP MW: "OFF" POST-EXTENSION DIGITS
83 YES L/M LAMP MW: LIGHT LAMP FOR EACH NEW MSG
84 YES L/M LAMP MW: CALL EXTN BEFORE LIGHTING LAMP
85 F L/M RECONNECT CODE AFTER 3RD PARTY HUNG-UP
86 NO L/M CALLERS GET MUSIC-ON-HOLD
87 99 L/M MAXIMUM RETRIES WHEN FIFO QUEUEING
88 NO L/M NET: INITIAL-DIGITS INCLUDE MBOX 1ST DIG
89 YES L/M NET: USE TRUNK RECONNECT CODES
90 E L/M NET: RECONNECT CODE AFTER TRUNK ACCESS
91 NONE L/M NET: RECONNECT CODE AFTER 3RD PARTY HANG
92 0 L/M NET: COMPLETE TRANSFER TO TRUNK
93 NONE L/M SEND ACCOUNT CODE TO PBX DIGITS
94 NONE L/M RECONNECT AFTER ACCOUNT CODE DIGITS
96 60 L/M MOVE BACKWARD DURING GREETING (BLOCKS)
97 120 L/M MOVE FORWARD DURING GREETING (BLOCKS)
98 ENGL US--V L/M DEFAULT LANGUAGE
99 0 L/M RINGBACKS BEFORE ANSWERING CX PORT
100 0 L/M RINGBACKS BEFORE ANSWERING MX PORT
101 0 L DELAY BEFORE TURN ON DTMF REPORTING (MSEC)
102 NONE L/M PAGER ACCESS DIGITS
103 3 L/M NET: REMOTE DELAY BEFORE DTMF SIGNALING
104 0 L/M NET: MULTI-CAB DELAY BEFORE DTMF SIGNALING
105 0000 L/M DEFAULT SECURITY CODE FOR MAILBOXES
106 0 L/M LAMP MW: PORT FOR LAMP MESSAGE WAITING
107 NO L PBX NEVER GIVES PARTIAL RINGBACK OR BUSY
108 80 L/M DISK USAGE THRESHOLD BEFORE ALARM NOTIF.
111 NO L/M DIAL EXTENSION AFTER RECONNECT CODE
112 YES L/M SEND DTMF A ON CX/MX PORTS
113 120 L/M MAX SIL. FOR SPECIAL PURPOSE GREETINGS (SEC)
115 NO L/M SYSTEM SAYS ON-THE-PHONE INSTEAD OF IS-BUSY
116 NONE L/M TYPE OF INTEGRATION CARD INSTALLED
117 3 L/M RINGBACKS BEFORE ANSWERING AX PORT
128 NO L/M SEND MBX TO PBX RATHER THAN EXTENSION
129 32 L/M NET: LIMIT ON LINE QUALITY TEST
130 YES L/M SEND DTMF A FOR FORWARDED CALLS
131 NO L/M SPEAK "DIAL ZERO FOR ASSISTANCE"
132 YES L/M SPEAK SYSTEM PROMPTS FOR FIFO QUEUEING
133 NONE L/M INTEGRATION CARD EXTENSION
134 NO L/M IGNORE DTMFS AFTER ENTERING EXTENSION NUMBER
140 12 L/M MAXIMUM FORWARDING DEPTH
141 NO L/M CAN USE 0 AS WILDCARD IN NAME
142 3 L/M MINIMUM LETTERS REQUIRED FOR NAME
143 0 L LEADING DIGIT OF PERS-DIST-LIST NUMBER
144 4 L/M MINIMUM LENGTH FOR SECURITY CODES
147 NONE L/M NAMES DIRECTORY MAILBOX
149 NO L/M ALLOW BLIND TRANSFER TO PERSONAL ASSISTANCE
150 NO L/M REMOVE "CONNECT" FOR ANNOUNCE TO INTERCEPT
151 NO L/M REMOVE "STATUS" FOR ANNOUNCE TO INTERCEPT
152 NO L/M NET: REMOVE NETWORK PROMPT FOR QUICK LOGON
153 NO L/M DELAY ON CX PORT BEFORE PLAYING GREETING
154 NO L/M REMOVE "STATUS" AFTER CALL FIRST GREETING
155 100 L/M IGNORE LINE DROP AFTER CALL START (SECS/10)
157 YES L/M SPEAK DISCRETE VERSIONS OF NUMBERS 21-59
158 NO L/M OFFSITE MW CALL LIMIT ABSOLUTE NOT DAILY
159 NO L/M DETECT CALL PROGRESS ON EXTERNAL CALLS
161 0 L/M MODEM ACCESS PORT (0 = ALL PORTS OK)
162 40 L/M VOICE SECTORS TO DELETE ON BUSY DETECT
163 24 L/M VOICE SECTORS TO DELETE ON FAST BUSY DETECT
164 YES L/M USE 24-HOUR CLOCK FOR REPORTS
166 YES L/M LAMP MW: TURN OFF ONLY IF NO NEW MESSAGES
167 YES L/M SPEAK AUTO COPIED MESSAGE PROMPT
170 NO L/M INTEGRATION LAMP ON/OFF LINKS MUST MATCH
176 3 L/M FIXED LENGTH FOR DTMFINT SOURCE FIELDS
177 3 L/M FIXED LENGTH FOR DTMFINT DEST FIELDS
178 3 L/M FIXED LENGTH FOR DTMFINT TRUNK FIELDS
179 3 L/M FIXED LENGTH FOR DTMFINT UNUSED FIELDS
180 7 BITS E/P L/M RS-232 BYTE FORMAT FOR PBX INTEGRATION
181 225 L/M NET2: MAX PROTOCOL 2 MSG LENGTH (BLOCKS)
182 30 L/M APRG: DEF THRESHOLD (DAYS) FOR SAVED MSGS
183 30 L/M APRG: DEF THRESHOLD (DAYS) FOR NEW MSGS
184 0 L/M APRG: DEF THRESHOLD (DAYS) FOR NET NAMES
185 YES L/M MANDATORY MAILBOX SECURITY CODE
187 1 L/M NET: MAXIMUM SIMULTANEOUS NETWORK OUTCALLS
188 NO L/M DISABLE SILENCE SUPPRESSION
189 0 L MIN. DTMF DETECT ACCEPTANCE DURATION (MSEC)
190 NO L/M USE VOICE MAIL FIELD ON NEC PHONE
191 NONE L/M HOUR TO REACTIVATE MSG WTG INDICATORS
199 12 L/M NET: CREATOR MBX FOR RETURNED MESSAGES
200 NO L/M NET: PLAY PROMPT DURING NETWORK OUTCALL
201 NO L/M GIVE RECORD MESSAGE LIMIT WARNING
205 0 L/M INTERFACE TYPE FOR LSP DELAYS
206 NO L/M HANGUP ON GLARE DETECTION
207 NO L/M NO TONE DETECT MEANS BAD LINE INSTEAD OF ANS
223 NO L/M DISABLE ###5 ACCESS TO THE MODEM
224 NO L/M PBX USES NEC LONG EXTENSION FORMAT

.L PROF

COS 0 (MAILBOX COS)



1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 255
2 -MTWTF- 22:00 08:00 255
3 S-----S HOL 00:00 23:59 255
DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX 12
22 MAXIMUM MSG LENGTH 3
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 1 (MAILBOX COS)

6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.


1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 255
2 -MTWTF- 22:00 08:00 255
3 S-----S HOL 00:00 23:59 255
DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX 12
22 MAXIMUM MSG LENGTH 3
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 127 (PORT/TRUNK COS)



1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 254
2 -MTWTF- 22:00 08:00 254
3 S-----S HOL 00:00 23:59 254
DEFAULT . . . . . . . . . . . . . . . . . 254


INFORMATION TABLE 254

1 INTERCEPT MAILBOX 15
2 COMPANY GREETING MBX 10
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 20
*9 TIMES TO RETRY ON BUSY 1
*10 USE ALT TRANSFER CODES YES
18 NEXT MAILBOX NONE
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES

 

[doktor]

I will check my integration book on this PBX: Toshiba Strata DK280....

///doktor

 

[doktor]

I would check with Toshiba if these settings are correct:
9 1000 L/M FLASH TIME (MSEC.)
A flsh time of one second seems to be quite high!
We use 100 -130 ms for our systems.
The VMX needs a restart after this kind of change.


Also check your integration:
51 YES L/M RS-232 INTEGRATED WITH PBX
180 7 BITS E/P L/M RS-232 BYTE FORMAT FOR PBX INTEGRATION
It uses 7 bit Even parity and one stopbit.
Dataspeed would be 1200 bps.

If the MW lamp does not work, check your cabling and try
@MWL relite


Hope that this info can be used.
/// doktor

 

[dxlus]

still the same problem, extension is called only once, then the caller get busy tone.

 

[doktor]

I think we are at that point where a trace is needed.
Please make trace by @ L T, then 1, and the C.
Post the result here.
Let me also know this:

Does this fault come after the Toshiba PBX has been upgraded? Or do you have upgraded the s/w of the VMX-100?

/// doktor

 

[dxlus]

if I delete attribute 15 from cos 1 the busy tone does not occur anymore, instead the assist says "extension xxx does not answer...." over the call.

 

[dxlus]

it is ok now, I did some changes in sys, the add again attribute 15 at cos 1. I will post here the .sys and .prof. Still..... the MWL is not functioning

 

[dxlus]

.L SYS
Enter system parameter index.
:

SYSTEM PARAMETER TABLE
THU 07/20 13:01:15 2006 IDBX:81

INDEX VALUE (LST/MOD) PARAMETER NAME:

1 L/M INSTALLATION NAME
2 L/M SYSTEM ID NUMBER
3 TOSHIBA L/M PBX TYPE
STRATA DK 280 PBX MODEL
4 4 L/M PORTS USED
7 3 L REPROMPT LIMIT
8 4 L/M BACKUP/GO AHEAD TIME (BLOCKS)
9 200 L/M FLASH TIME (MSEC.)
12 255 L INSTALL QUESTION NUMBER
13 FDE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE
16 FDE L/M ALTERNATE TRANSFER INITIATE CODE
F ALTERNATE RE-CONNECT CODE AFTER NO ANSWER
F ALTERNATE RE-CONNECT CODE AFTER BUSY
F ALTERNATE RE-CONNECT CODE AFTER FAST BUSY
NONE ALTERNATE TRANSFER COMPLETE CODE
19 NO L/M MAILBOX NUMBERS MATCH USER EXTENSIONS
22 8 L/M DEFAULT MESSAGE WAITING START HOUR
23 22 L/M DEFAULT MESSAGE WAITING END HOUR
25 15 L/M DEF MSG WTG RETRY PERIOD (MINUTES)
26 NO L/M DOUBLE-INTERRUPTED RINGBACK
28 500 L/M "D" CHAR DELAY TIME. (MSEC.)
31 12 L/M ALARM NUMBER
32 5 L/M MAXIMUM MESSAGE LENGTH (MINUTES)
33 E L/M PBX INITIALIZE CODE
43 2 L/M PERSONAL GREETING 1=NOCALL 2=CALL FIRST
45 12 L/M SYSTEM-RELOAD FORWARD STRING
46 12 L/M SYSTEM-RELOAD CANCEL-FORWARD STRING
51 NO L/M RS-232 INTEGRATED WITH PBX
56 3 L/M NUMBER OF TRANSFER RETRIES IF FLASH FAILS
62 22:00 L/M NET: NIGHT DELIVERY START TIME
63 06:00 L/M NET: NIGHT DELIVERY END TIME
64 30 L NET: MAX BEEPS FOR MULTI-CABINET CONNECT
65 20 L NET: MULTI-CABINET DELIVERY ATTEMPT LIMIT
66 3 L NET: MULTI-CAB. DELAY BEFORE RETRY (MIN.)
67 30 L NET: MAX BEEPS FOR REMOTE CONNECT
68 20 L NET: REMOTE DELIVERY ATTEMPT LIMIT
69 10 L NET: REMOTE DELAY BEFORE RETRY (MIN.)
70 IMMED. L/M NET: MESSAGE DELIVERY MODE DEFAULT
71 0 L TONE-DETECT THRESHOLD
72 55 L/M LINES-PER-PAGE FOR REPORTS
73 4 L/M MIN LENGTH FOR MSG TO BE SENT (BLOCKS)
74 5 L/M INITIAL SILENCE MAX SEC. (QCK/SCRPTD)
75 4 L/M SUBSEQUENT SILENCE MAX SEC. (QCK/SCRPTD)
76 3 L/M NOVICE PROMPT KEYPAD-COMMAND USAGE LIMIT
77 YES L/M PBX PROVIDES MOMENTARY DISCONNECT
78 YES L PBX PROVIDES STUTTER DIAL TONE
79 NONE L/M LAMP MW: "ON" PRE-EXTENSION DIGITS
80 NONE L/M LAMP MW: "ON" POST-EXTENSION DIGITS
81 NONE L/M LAMP MW: "OFF" PRE-EXTENSION DIGITS
82 NONE L/M LAMP MW: "OFF" POST-EXTENSION DIGITS
83 YES L/M LAMP MW: LIGHT LAMP FOR EACH NEW MSG
84 YES L/M LAMP MW: CALL EXTN BEFORE LIGHTING LAMP
85 F L/M RECONNECT CODE AFTER 3RD PARTY HUNG-UP
86 YES L/M CALLERS GET MUSIC-ON-HOLD
87 99 L/M MAXIMUM RETRIES WHEN FIFO QUEUEING
88 NO L/M NET: INITIAL-DIGITS INCLUDE MBOX 1ST DIG
89 YES L/M NET: USE TRUNK RECONNECT CODES
90 E L/M NET: RECONNECT CODE AFTER TRUNK ACCESS
91 NONE L/M NET: RECONNECT CODE AFTER 3RD PARTY HANG
92 0 L/M NET: COMPLETE TRANSFER TO TRUNK
93 NONE L/M SEND ACCOUNT CODE TO PBX DIGITS
94 NONE L/M RECONNECT AFTER ACCOUNT CODE DIGITS
96 60 L/M MOVE BACKWARD DURING GREETING (BLOCKS)
97 120 L/M MOVE FORWARD DURING GREETING (BLOCKS)
98 ENGL US--V L/M DEFAULT LANGUAGE
99 0 L/M RINGBACKS BEFORE ANSWERING CX PORT
100 0 L/M RINGBACKS BEFORE ANSWERING MX PORT
101 0 L DELAY BEFORE TURN ON DTMF REPORTING (MSEC)
102 NONE L/M PAGER ACCESS DIGITS
103 3 L/M NET: REMOTE DELAY BEFORE DTMF SIGNALING
104 0 L/M NET: MULTI-CAB DELAY BEFORE DTMF SIGNALING
105 0000 L/M DEFAULT SECURITY CODE FOR MAILBOXES
106 0 L/M LAMP MW: PORT FOR LAMP MESSAGE WAITING
107 NO L PBX NEVER GIVES PARTIAL RINGBACK OR BUSY
108 80 L/M DISK USAGE THRESHOLD BEFORE ALARM NOTIF.
111 NO L/M DIAL EXTENSION AFTER RECONNECT CODE
112 YES L/M SEND DTMF A ON CX/MX PORTS
113 120 L/M MAX SIL. FOR SPECIAL PURPOSE GREETINGS (SEC)
115 NO L/M SYSTEM SAYS ON-THE-PHONE INSTEAD OF IS-BUSY
116 NONE L/M TYPE OF INTEGRATION CARD INSTALLED
117 3 L/M RINGBACKS BEFORE ANSWERING AX PORT
128 NO L/M SEND MBX TO PBX RATHER THAN EXTENSION
129 32 L/M NET: LIMIT ON LINE QUALITY TEST
130 YES L/M SEND DTMF A FOR FORWARDED CALLS
131 NO L/M SPEAK "DIAL ZERO FOR ASSISTANCE"
132 NO L/M SPEAK SYSTEM PROMPTS FOR FIFO QUEUEING
133 NONE L/M INTEGRATION CARD EXTENSION
134 NO L/M IGNORE DTMFS AFTER ENTERING EXTENSION NUMBER
140 5 L/M MAXIMUM FORWARDING DEPTH
141 NO L/M CAN USE 0 AS WILDCARD IN NAME
142 3 L/M MINIMUM LETTERS REQUIRED FOR NAME
143 0 L LEADING DIGIT OF PERS-DIST-LIST NUMBER
144 4 L/M MINIMUM LENGTH FOR SECURITY CODES
147 NONE L/M NAMES DIRECTORY MAILBOX
149 NO L/M ALLOW BLIND TRANSFER TO PERSONAL ASSISTANCE
150 YES L/M REMOVE "CONNECT" FOR ANNOUNCE TO INTERCEPT
151 YES L/M REMOVE "STATUS" FOR ANNOUNCE TO INTERCEPT
152 NO L/M NET: REMOVE NETWORK PROMPT FOR QUICK LOGON
153 NO L/M DELAY ON CX PORT BEFORE PLAYING GREETING
154 NO L/M REMOVE "STATUS" AFTER CALL FIRST GREETING
155 0 L/M IGNORE LINE DROP AFTER CALL START (SECS/10)
157 YES L/M SPEAK DISCRETE VERSIONS OF NUMBERS 21-59
158 NO L/M OFFSITE MW CALL LIMIT ABSOLUTE NOT DAILY
159 NO L/M DETECT CALL PROGRESS ON EXTERNAL CALLS
161 0 L/M MODEM ACCESS PORT (0 = ALL PORTS OK)
162 40 L/M VOICE SECTORS TO DELETE ON BUSY DETECT
163 24 L/M VOICE SECTORS TO DELETE ON FAST BUSY DETECT
164 YES L/M USE 24-HOUR CLOCK FOR REPORTS
166 YES L/M LAMP MW: TURN OFF ONLY IF NO NEW MESSAGES
167 YES L/M SPEAK AUTO COPIED MESSAGE PROMPT
170 NO L/M INTEGRATION LAMP ON/OFF LINKS MUST MATCH
176 3 L/M FIXED LENGTH FOR DTMFINT SOURCE FIELDS
177 3 L/M FIXED LENGTH FOR DTMFINT DEST FIELDS
178 3 L/M FIXED LENGTH FOR DTMFINT TRUNK FIELDS
179 3 L/M FIXED LENGTH FOR DTMFINT UNUSED FIELDS
180 7 BITS E/P L/M RS-232 BYTE FORMAT FOR PBX INTEGRATION
181 225 L/M NET2: MAX PROTOCOL 2 MSG LENGTH (BLOCKS)
182 30 L/M APRG: DEF THRESHOLD (DAYS) FOR SAVED MSGS
183 30 L/M APRG: DEF THRESHOLD (DAYS) FOR NEW MSGS
184 0 L/M APRG: DEF THRESHOLD (DAYS) FOR NET NAMES
185 NO L/M MANDATORY MAILBOX SECURITY CODE
187 1 L/M NET: MAXIMUM SIMULTANEOUS NETWORK OUTCALLS
188 NO L/M DISABLE SILENCE SUPPRESSION
189 0 L MIN. DTMF DETECT ACCEPTANCE DURATION (MSEC)
190 NO L/M USE VOICE MAIL FIELD ON NEC PHONE
191 NONE L/M HOUR TO REACTIVATE MSG WTG INDICATORS
199 12 L/M NET: CREATOR MBX FOR RETURNED MESSAGES
200 NO L/M NET: PLAY PROMPT DURING NETWORK OUTCALL
201 NO L/M GIVE RECORD MESSAGE LIMIT WARNING
205 0 L/M INTERFACE TYPE FOR LSP DELAYS
206 NO L/M HANGUP ON GLARE DETECTION
207 NO L/M NO TONE DETECT MEANS BAD LINE INSTEAD OF ANS
223 NO L/M DISABLE ###5 ACCESS TO THE MODEM
224 NO L/M PBX USES NEC LONG EXTENSION FORMAT

.L PROF
COS:


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 0 (MAILBOX COS)



1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 255
2 -MTWTF- 22:00 08:00 255
3 S-----S HOL 00:00 23:59 255
DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 5
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX 15
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX 15
22 MAXIMUM MSG LENGTH 3
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 1 (MAILBOX COS)

6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
15 Transfer to a RINGING EXTENSION.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
44 PLAY and time stamp ALL MESSAGES in this mailbox.
48 May use AUTOMATIC MESSAGE COPY.
49 Automatically ERASE AUTO-COPIED MESSAGES.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
93 Allow USER to send an URGENT MESSAGE.
94 Allow CALLER to leave an URGENT MESSAGE.


1 PDL INDEX VALUE 1
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 255
2 -MTWTF- 22:00 08:00 255
3 S-----S HOL 00:00 23:59 255
DEFAULT . . . . . . . . . . . . . . . . . 255


INFORMATION TABLE 255

1 INTERCEPT MAILBOX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 5
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX 15
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 5
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX 15
22 MAXIMUM MSG LENGTH 3
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 127 (PORT/TRUNK COS)



1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:00 254
2 -MTWTF- 22:00 08:00 254
3 S-----S HOL 00:00 23:59 254
DEFAULT . . . . . . . . . . . . . . . . . 254


INFORMATION TABLE 254

1 INTERCEPT MAILBOX 15
2 COMPANY GREETING MBX 15
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 5
*9 TIMES TO RETRY ON BUSY 1
*10 USE ALT TRANSFER CODES YES
18 NEXT MAILBOX 15
26 AUTOTRANSFER TO ASSIST YES
27 MSG WITH AUTO TRANSFER YES

* Used ONLY when MAILBOX is UNDEFINED

 

[dxlus]

how can I add a function in company greeting as "Press 5 to leave a message" instead of press * and extension no.?

 

[doktor]

I think we are at that point where a trace for MWL is needed. Please make trace by @MON2.
Post the result here.
It should show the digits and numbers send on the serial line.

I don't think that this feature ""Press 5 to leave a message" instead of press * and extension no.?" is possible.
Otherwise see my thread om menues in the next response..
/// doktor

 

[doktor]

Check my info on Single Digit Menues and let me know what you can use.
You can find help in this thread that I wrote.
thread923-1104220.
///doktor