noside12000
Technical User
Hello,
We've been struggling for this for the past few days now and I do hope someone can provide any suggestions on going about this one. When when our agents receive a call via queue on a sip trunk and does a warm transfer to an external number via sip trunk, the moment the agent does the transfer, it'll be a one way audio on the party welcoming the transferred call.
Already checked the trunk to trunk transfer on system features and disconnect supervision on the trunk and set to yes for both.
Thank you.
We've been struggling for this for the past few days now and I do hope someone can provide any suggestions on going about this one. When when our agents receive a call via queue on a sip trunk and does a warm transfer to an external number via sip trunk, the moment the agent does the transfer, it'll be a one way audio on the party welcoming the transferred call.
Already checked the trunk to trunk transfer on system features and disconnect supervision on the trunk and set to yes for both.
Thank you.