Call Transfer/Intercom Transition tone

[mpisano]

When the receptionist transfers a call, IP office intercoms the station until you hang up or press complete on the 1416. If you are going to intercom and speak to the employee there is this grey area between you speaking to the employee and the time when the call is linked to them. (the duration is typically the time for the receptionist to hang up)

I’m surprised there is no tone given to the employee in order for them to better time there “Hello “ to the transferred party?

Just seems odd and I find myself saying Hello prematurely and multiple times, or having the other party say hello since the music on hold or ringing has stopped on their end.

Any Cheats?

Thanks,
Mike

 

[Westi]

looking at the display will show when the call is patched through. Other than that nothing I could think of right now

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[mpisano]

Thanks Joe - Appriciate the responce.

I'll stop beating my head againt the monitor looking for the impossible.

Mike

 

[mforrence]

I did a feature request for this two + years ago. I think it would be a benefit...

 

[Westi]

2 years mforrence?
it will take Avaya another 2 years to actually even consider it. I know we have done the same thing for customers that are coming from Partner or Legend it is a real PITA to lose features like that. The channel manager told us that they should look at the display instead of listening. Nice eh?

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[Westi]

silly me got it mixed up with the ringtone oops

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

With GRIP this is going a lot better.
Faster response and you get more information too.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.