I have installed MXe III controller (MiVoice Business 8) in my costumer's site. Also, MiVoice Business Console 8 bundle is activated. Operators should call some numbers and transfer them to users. Unfortunately, firstly destination should answer the call then operator can transfer him to one user (in the company). Operator is so busy and can not wait for destination answering. how can operator transfer the call before destination answer the call?!! Is it possible?
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Call Transfer befor destination answer the call
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Operator call A. only, when A answered the call, operator can transfer to B. so, operator should wait for A. you can test this scenario with mitel IP Phone. if the destination do not answer the call you can not hit the transfer key. what should I do?!
OK I just read your original post again. Now I understand.
Can the operator call the user first and then transfer them to the external number?
or have the user call the operator and asked to be connected?
It might help if you were to give a scenario.
Can the operator call the user first and then transfer them to the external number?
or have the user call the operator and asked to be connected?
It might help if you were to give a scenario.
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