Call Routing

[Strutmasters]

I have the Nortel BCM450 but i have been using the Call Pilot software. Currently I am having problems getting the calls to rotate fairly between my sales guys. We use Skillset management and have priorities set for each salesman, however they don't rotate between them fairly even though they are all 1's in the priority list. Any help would be appreciated.

 

[curlycord]

Set to Rotary


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curlycord

http://www.curlycord.com

 

[Strutmasters]

I am currently using the Call Pilot software (recommended by Century Link) and I disabled the BCM huntgroups. If I turn my hunt groups back on then will i still get the reporting abilities that I have from RCC?

 

[curlycord]

No

Sorry, this is why best to mention how you have something setup before posting.

Least Busy and Preferred are two options.





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curlycord

http://www.curlycord.com

 

[Strutmasters]

Ok sorry about that. With the least busy and preferred methods I have a problem with it going to one of my guys more than the others. For example: I have 3 guys set as 1's, call them a, b, c. A gets a call and hangs up before the next call comes in. When the next call comes in, for some reason, it goes right back to A instead of going to B then C. However, if A is on the phone it will go to the next person. My guys are on commission so to them it isn't fair that A is getting some sort of advantage. Is there any way to stop this from happening?

 

[hawks]

in the skill set is it set for least busy?

 

[Strutmasters]

Yes

 

[Strutmasters]

So no suggestions on this one?

 

[snowman50]

My Suggestion is to apply the latest patches to fix any bug issues.
You may find there is a fix in the patch

The above suggestions would be correct, set for least busy.

 

[Strutmasters]

I appreciate that but we are up to date on all of our patches.

 

[curlycord]

What release BCM is it?
What is the latest patches installed?


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curlycord

http://www.curlycord.com

 

[Strutmasters]

It is a BCM450

 

[curlycord]

Yes but
What release BCM450 is it?
What is the latest patches installed?

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curlycord

http://www.curlycord.com

 

[Strutmasters]

BCM450.R100.SU.Desktop Operating System 005.200912-1
BCM450.R100.SU.System Operating System 012.201003-1

Software Version 8.0.1.05.329