Call Routing question

[mlc9]

We are running Avaya Voicemail Pro 3.2.15. Currently, we are set up for our main number to answer to a menu that gives options such as "Press 1 to search by name, Press 2 to leave a voicemail, 3 for support, etc".

One option not in said menu is an option for if you actually know the extension of the party you are trying to reach. I know how to expand for an additional menu option number, but unsure how/where to point it to. Basically, not sure how to build the logic for the option to input a specific extension directly. I assume it would be an "action" to build and point to, but just looking for a little guidance.

Thanks

 

[socalsteve]

transfer action, specific, destination, (...) system defined variable, $KEY

 

[mlc9]

Ok, I have a new menu option pointed to a new transfer action with a system defined variable of $key. But what actually is it that gets from that point to where it gives you the option to put in an extension? Does the transfer action then need to point to something else? I saved and made that live, and when you select the new menu option, it just drops the call

 

[teletechman]

What is your ext range? You will need to add an option to the menu action that has the ext range the point to the transfer action,i.e if your exts are 500- 599 then add an option of 5?? and point that to the transfer action.
Mike

 

[socalsteve]

Yes, that also.

 

[mlc9]

Well, I have extensions in the 2000's, 3000's, 7000's, and 8000's. I assume you do not mean I need to add this action to the actual Menu module, where that just tells which phone button to enable, with pointers coming off linked to the associated actions. Within the Menu module, I checked/enabled another number/option to be "selectable", and then have a pointer going to the new transfer action with $key variable.

So, it sounds like I need an additional action in between the Menu and Transfer modules that includes my extension range. If so, I am just not sure what kind of module needs created? Thanks

 

[yankblan]

point your "2" (for example) to a menu with a timeout of 2 seconds; then in this menu create a 2??? dtmf to a transfer with variable of 2$KEY; point your timout to the 2 option destination.

http://interconnexionsld.ca/

 

[mlc9]

Making progress, but not quite there.

I have enabled option 4 on my main, initial menu (the first 3 is all we currently use). This option 4 points to a new menu with a timeout of 2 seconds and where I also created 2??? (not sure what that is, but I created it). Then, that newer menu, specifically its timeout, is pointed to a transfer module with a variable of 2$key.

Calling our main number, and pressing option 4 did not do anything but hang up the call. Thinking I screwed up, I point 2??? to the new transfer instead of timeout. That did the same thing. Sorry for the ignorance, but I feel close.

 

[socalsteve]

could also have a menu option you aren't using go to another menu with options 2???, 3???, 7??? and 8???

 

[mlc9]

I got it!

A light finally went on to what 2???, 3???, etc was. My issue was that the new 2nd menu with 2??? and others was pointing to the new transfer module with a variable of 2$key. Perhaps that is supposed to work, but wasn't for me. When I switched it just plain $key as previously suggested, it worked! I just created separate tone options for 2???, 3???, etc and point all of them to the same transfer module with variable $key.

Thanks to everyone who posted here, as you very much helped me! Stars all around!

 

[overthebars]

mlc, download this PDF and keep it handy. It has helped me out on numerous occasions..

http://www.nev-comm.com/VMproIllustrated.pdf

 

[mlc9]

That is an awesome suggestion overthebars!!! Thanks