call routing on EMG80

[jarode1111]

Hello,
 
I am looking to install an automatic routing on a PABX EMG80 knowing that I have 3 CO line and 5 services (1=100, 2=101, 3=102, 4=103, 4=104, 5=105)
Can you help me please
 
thank you

 

[martinhodge]

what do you actually want to do ?

do you mean a auto attendant ie , when some one rings in they have to dial a option ie 1 ,2,3,4,5

first off what lines are they . are they analogue lines or sip lines or isdn . ?

you would basically use the ccr table under table data . then point the line to vsf1 if you have programmed up ccr table 1 .

then you just record your greeting on that vsf greeting number from your attendant phone

 

[Agent0007]

what do you mean by automatic routing? if someone calls the 0XXXXXX100 then it goes to ext 100?

or do you mean the Auto Attendant? where you press 1 then routes to 100?

 

[jarode1111]

hello,

yes auto attendant
when someone calls he will hear a welcome message and the number to be typed to have such or such service

they are analogue lines

thank you

 

[martinhodge]

first off point your analogue lines at vsf announcement 1 in program 144

then in program 228 ccr table 1 . set where you want each digit to ring .

then simply record vsf greeting one from the attendant phone . by pressing trans 06 and recording on to greeting 1 .


hope this helps