We're having an issue where when the system (MCD 5.0 SP2 R1) is in night mode, calls (enter extension #) transferred from the auto attendant (EMEM) ring the station but then return to the auto attendant and never hit the user's mailbox. The system says it's transferring, plays the name, rings up to the timer expiration and then returns to the auto attendant. Call flow is as follows:
Main number DID (on PRI) --> 501 --> Call reroute always to *501 in Night 1 --> Call reroute always to 600 in Night 1 --> Plays greeting mailbox 501 --> caller enter extension 302 --> system says transferring to user "John Doe" --> rings station --> Auto Attendant greeting (should be user greeting)
Checked COS for station and all seems correct. Voicemail's supervised transfer is not on.
Any help would be appreciated!
Thank you.
Main number DID (on PRI) --> 501 --> Call reroute always to *501 in Night 1 --> Call reroute always to 600 in Night 1 --> Plays greeting mailbox 501 --> caller enter extension 302 --> system says transferring to user "John Doe" --> rings station --> Auto Attendant greeting (should be user greeting)
Checked COS for station and all seems correct. Voicemail's supervised transfer is not on.
Any help would be appreciated!
Thank you.