** call return in embedded voicemail

[overthebars]

I recently installed an IP Office 8.0 in an OBGYN clinic. The Dr on call heard the "press ** to return the caller" message and tried it. I called our tech support and they said that is an internal feature only. My question is have any of you guys set a system up with embedded voicemail that will actually bridge a call from the cellphone checking the message to the caller who left the message? I turned on Analog trunk to trunk connect but it still just rewinds the message whenever I press **. Any help would be appreciated.

 

[amriddle01]

It is an internal feature as you were told, it will never work for an external number

http://www.ipoffice.tel

 

[Bas1234]

There is a **N short code, try to change that into #*N that way it might work but be aware the it could disable some other features!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[tlpeter]

Bas1234, the ** and the *#N are two shortcodes that are used in Scandinavia only.
when you delete those two then you will have no issue's at all when you are not in Scandinavia


BAZINGA!

I'm not insane, my mother had me tested!

 

[sagbab]

And they are old ones to that, so they´re not used these days.

 

[amriddle01]

And shortcodes are not matched while in a mailbox anyway

http://www.ipoffice.tel

 

[overthebars]

That is kind of what I was thinking too. I believe the voicemail has its own set of codes within the voicemail so the shortcodes wouldn't work anyway. I was just wondering if anyone had a work around. Thanx for the help!

 

[amriddle01]

Unfortunately not, don't even know why they can't make it work, the mailbox knows the number how hard can it be to make it ring? I suspect it's to avoid toll fraud exploitation etc

http://www.ipoffice.tel