Call Restrictions 2

[Avayatech714]

Programming an ACS R8 processor that has (5) Euro 6 basic phones that customer wants to restrict to intercom calls only - except he wants to program one button on each of these phones to auto dial an outside taxi cab service number which is a local number.

I have these extensions restricted so no line appearances show up on their Euro 6s but I can't program a feature button to auto dial the local call.

Any tricks or ideas?

 

[TouchToneTommy]

You need a line or pool appearance to be able to dial out.

In Disallow List No. 1, Entry No. 1, put a "Wild" charcter (Hold while you're programming), then assign this list to the Euro 6's.

Put the Taxi Cab's number in the Emergency List.

I'd put the system in pool mode, and assign the lines to pool 881, instead of 880. Put all the other phones except these Euro 6's in Key mode, so they have "normal" operation, but put these phones in pool mode, with 881 assigned to one button.

If they dial ANYTHING other than what is in the Emergency list, (911 and the cab company), they will get wave off.

 

[Avayatech714]

TT - what "wild " character do you mean ...

I understand the rest of the programming you listed.

Thanks

 

[TouchToneTommy]

When you are programming the data into the disallow list, press the Hold button, which will show an "!" in the display, that is the "wild" charcter. It will match ANY digit dialed, except that if there is a match in the allow list or emergency list, it will keep looking.

If you wanted to restrict an extension to local calls only, you would make Disallow list 1, entry 1, "wild", and the various Allow lists entry contain the local 3-digit prefixes, plus 1800, 1888, 1877, etc.

 

[Avayatech714]

Don't I need to "connect" the ext #s that I want to restrict to intercomm calls only - except this one # for local taxi service - to the disallow list? I have #401 Outgoing Call Restrictions set for all the (5) extensions - set to Intercom Calls only. Since there are no Outside Line access on any of these phones - I have 94) programmable buttons. Can I program one button for 911 and one for Taxi - on each phone so we can mark them and customer's don't need to know the taxi # ??

 

[TouchToneTommy]

Again, the phone needs to have lines assigned to it to be able to dial out anything.

I recommended going to pool 881, because it only takes up one button on the phone for all the available lines.

Don't use #401, use #404, #405, and #406 (or #407 and #408) to define what the extension CAN'T dial, and what will OVERIDE the restriction.

You can make the Auto Line Select go Intercom, Pool 881.

When they lift the handset, they get the Inside Intercom, and when they press one of the speed dial buttons, it will jump to the Pool button, pause a moment, and dial the pre-programmed number.

 

[Avayatech714]

TT

Ok - I can take restrictions #401 off those extensions but won't the 4 lines show up as available on the 4 programmable buttons? I know I can set them for Int only - and use the pooled # feature. Can I use 1 button for the emergency 911# and a 2nd for the taxi service - auto dial at least on the 2nd one since I don't think I want the first emergency button as an auto dial for 911 - but at least we could label it 911 then they would only have to dial it.

 

[TouchToneTommy]

PUT IT IN POOL MODE

#198-86325-2

Put the "regular" phones in Key Mode
#313-XX-2

Put the Euro 6's in Pool Mode
#313-XX-1

Put the lines in Pool 881
#207-LL-3

Remove Pool 880 from the Euro 6's, and Add Pool 881
#314-XX-880-2, #314-XX-881-1

This will put a Pool 881 button on the "Line 1" button of the Euro 6's.

Going off hook on this button will give you outside dial tone, cycling through all the available outside lines.

Now you have 3 buttons left for programming. Put the Cab Company on one of them. I agree, you don't want a speed dial for 911.

 

[Avayatech714]

Thanks TT

 

[Avayatech714]

TT.

I am reposting the extension config as I hit a wall on finalizing this programming.

I have removed all programming for these extensions and have to start over. Here are the exact specs for each extension that we want to restrict.

#14 - all calls allowed incl 800 but code required for LD

#15 thru #19 - Local and intercom only

#20 thru #22 + #27 - Intercom only + 911

#23 thru #26 - Intercom - 911 - programmable button for local taxi service #.

This is exactly what we need to program.

Thanks

 

[TouchToneTommy]

Several things you will need to set up.

Set a 4-digit system password in #403

Set up Disallow List 1, Entry 01 with the Wild charcter

Set up Allow List 1 through 6, entries 01 through 10 with the local prefixes

Set up Allow List 7, entries 01 through 10 with the toll free 1 and area codes

Set up Allow List 8, entry 01, with the Taxi Cab number (all 7 digits)

Set up the Emergency List with 911


For Ext. 14 - assign the Disallow List, and Allow Lists 1 through 7. This will allow all local calls, toll free calls, and for long distance: Before lifting the handset, press Hold, dial the 4-digit system password, lift the handset and get the outside line (through the pool button) and dial the call.

For Ext. 15-19 - Assign the Disallow List and Allow lists 1 through 6. This will allow all local calls, and 911 (it is in the Emergency list, and I never recommend blocking it to anyone)

For Ext. 20-22 & 27 - Assign the Disallow list, but no allow lists. This will let them get dial tone, but if they dial anything other than 911, it will cut them off.

For Ext. 23-26 - Assign the Disallow list and Allow List 8. This will allow them to get dial tone, but if the dial anything other than 911 or the taxi company, it will cut them off.

I would still go ahead and use the pool function that we talked about above.

Hope that helps!

 

[Avayatech714]

On ext 23-26 - can I still program the 2nd feature button for direct dial of the taxi # so the bar tender won't have to give it out every time someone wants to call a taxi?

Thanks alot TT

 

[TouchToneTommy]

Yes, I forgot to add that. Since the same number is in the Allow list, and on the button, the call will go through. But if they try to manually dial anything else (except 911), they will get disconnected.

 

[Avayatech714]

cool - thanks TT

 

[CarGoSki]

Star for you for your patience.

 

[Avayatech714]

Patience with what????

 

[Avayatech714]

OK - seems like more is needed for TT.

I can't figure out what the problem is with this ACS R8??

From Ext 10 - F-0-0-INT-INT and I'm is Sys Prog ... when I try to get into Line Access Mode - #313 .. I can only get #31 and a beep when pressing the last 3.

No reason for this ... tried from Ext #11 - same issue.

Tried another new R8 - factory defaulted - set time-date # of lines -4 then #313 - no go!

What is going on TT? I must be missing something. There isn't anything new related to #313 in the R8 as I just checked the R8 manual.

Any ideas?

 

[TouchToneTommy]

TouchToneTommy (Vendor) 27 Jun 09 20:44

PUT IT IN POOL MODE

#198-86325-2

 

[Avayatech714]

Tried that .. #198 Asks for PSWD - 86325 entered then it goes back to System Program and I can't enter a 2

 

[TouchToneTommy]

Spell out "lucent" backwards, and then the 2