Call reroute

[NISD3300]

I have set up a reroute to another extension and am wanting voice mails to go into the extensions mailbox that I am rerouting to. The call is rerouting but never goes to voice mail on the other extension. 3300 8.0.8.8
Any help would be greatly appreciated.


Thanks

 

[kwbMitel]

If using Embedded Mail then use the FAQ below.

faq1329-7197

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[NISD3300]

I am using NuPoint. I have it set up now with a MWI key programmed on the secretarys set so she can check the messages from her phone and still save a message in the bosses mailbox if needed. However it would still be good to know the first method I mentioned. Thanks KWB.

 

[kwbMitel]

With Nupoint, the solution is a little more complicated but still do-able.

There are a couple of methods using the Nupoint that will do the trick. One I am very familiar with, the other I have only heard of thru this forum and haven't tried.

The first step is to override the inegration much like the FAQ above lays out but forget the * prefix. The goal is to get the integration to work with another DN altogether. Not the secretaries, and not the Managers but a 3rd DN, number doesn't matter. The DN will be a Nametag Hunt group and the last step before voicemail.

Create a matching mailbox to the Nametag DN created above

The above steps are required for either method below.

Option - A (simplest but not the one I am familiar with.)
- Set Mailbox FCOS as rotational Mailbox
- Modify List 1 to be destination mailbox.

Calls to mailbox will automatically proceed to list 1 entry.


Option - B (More complicated but proven)
- Create New FCOS (copying normal one) but add options (in the 170's) for Copy Greeting and Copy Name
- Create New FCOS (copying normal one) but add options 120? "Broadcast", and (in the 170's) for Receive copy Greeting and Receive Copy Name.

Assign 1st Fcos above to Managers Mailbox
Assign 2nd Fcos above to Nametag DN Mailbox

Modify List 9 of Managers MB to include Nametag DN MB
Modify list 1 of Nametag DN Mailbox to include Managers MB

Create New LCOS for Nametag MB to Delete all messages after 1 day (or any reasonable amout to prevent it from filling up.

Get Manager to re-record his name and greeting. it will be copied to the Nametag MB (Mirror)

Callers will get the Nametag MB greeting and leave a message that will then be copied to the Managers mailbox.

Warning, Wrote this off the top of my head, might be errors

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.