Call rerout a number that isnt in user configuration

[mmcbeath]

Hello,

I need to call reout a number that does not exist in user configuration but yet under call rerouting assignment it shows up their. Any ideas where i can find this number in mitel its an anologue line.

Matt

 

[kwbMitel]

Maintenance Command: Locate Number XXXX

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What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

Locate Number did not work. Like i said in user config this number isnt in there but in call rerouting the number is in there. I see the number in this format XXX XXXX as oppsoed to XXXX in call rerouting assignment. I want that number when called to reroute to another number. Currently when i call that XXX XXXX number it goes to this one user but i need to change it to a different user. But i cant see in mitel how/ where this call gets rerouted to......

 

[YnotPhone]

Becuase you cannot find it as a 4 digit number, I believe this is a DID.
I would check under system speed dial assignment form.
You'll see the phone number and actual number. On the Actual number, change that to the extension you want to ring.

 

[kwbMitel]

Locate number xxxxxxx (whatever matches what you see)

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What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

The number refers to a Non Prime Broadcast Group. looking into that now

 

[sarond]

Sounds like it could be a multicall, look in the "Multiline Appearance Groups" form

 

[mmcbeath]

But how do i remove the call forward from the old user? i set the call forward to the new user in multine set group assignment but the call XXXXXXX still gets forwaded to the old user

 

[mmcbeath]

it says as follows in Mutline Set Group Assignment
_________________________________________________________________________________________________________________________________________
Group Directoy Number Group Type
XXX XXXX(<-the actual number) Single Line
----------------------------------------------------------------------------------------------------------------------------------------- Member Prime Directory Number Key Number Ring Type
1 XXXX(<-the number i want it to forward to) 7 ring
_________________________________________________________________________________________________________________________________________

But the old users number isnt there how do i remove it?

 

[sarond]

Look at your key programming for XXXX (<-the number i want to forward to) on key 7, this is where XXX XXXX (<-the actual number) appears in the system.
I would delete key 7 and create XXX XXXX as a speed call and direct it to wherever you please.

 

[kwbMitel]

I wouldn't delete anything without knowing exactly why it is set up that way.

For example, there may be a voicemail associated with a message waiting light.

What do you see with Locate Feature Extension XXXXXXX (looking for forwarding)

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What's most important is that you realise ... There is no spoon.

 

[mmcbeath]

LOCATE: Non prime extension number.
Active Features :


is what Locate Feature Extension shows

 

[mmcbeath]

I see the ext XXX XXXX in call rerouting however i try and add first and second alternative to the extension but it still forwards to original number. I need to know how to cancel call forwarding to orginal number but their is no where i can see call forwarding to that number enabled.

 

[sarond]

What is your Call Routing Day/Night1/Night2 in the "Call Rerouting" form,
what programmed against the "Call Rerouting Always Alternatives" for that number found in the "Call Rerouting" form.

 

[mmcbeath]

for call rerouting its set to 1 1 1 All 1 1
i assigned 14 to be the extension i want it to go to (in call rerouting first and second alternative) so now it is 14 14 14 All 14 14

 

[sarond]

Change 14 in Call Rerouting Always Alternative to the extension and it should work.

 

[mmcbeath]

to the actual extension XXX XXXX or the extension i want it to forward to XXXX

 

[mmcbeath]

so lets say what we did worked - it still forwards to the old extension that i dont want it too... however in call rerouting ext (i dont want it to go to) shows 1 1 1 5 1. it must be a feature access code ???? should i delete the number its going to (that i dont want it to go to) test to see if it forwards then recreate the number

 

[sarond]

Try this,

In the Call Rerouting form XXX XXXX should be 14 14 14 All ? ?
In the Call Rerouting Always Alternatives you should have 14 reroute reroute reroute reroute XXXX(Destination)

 

[mmcbeath]

thats how its set up