Call Reporting Software 2

[dsm600rr]

Curious what everyone uses for call reporting software now-a-days. Something that we can drill down with calls per day, and as much info about that call as possible.

Previously I used Xima Chronicall. It has been years since I have had a request for call reporting software so seeing what else is out there.

Thank you.

ACSS

 

[Nortel4Ever]

There isn't anything better than Xima Chronicall in my opinion. It's so good that Avaya has licensed it under their banner - Avaya Call Reporting. There really isn't a reason to look elsewhere.

 

[AACon]

Well, Avaya rebranded it because CCR was such a steaming pile of sh*t.
But yes, Chronicall or ACR is def the way to go. Chronicall requires a CTI Link license, ACR does not.

eCas by veramark, CallSweet by Datel, and Officewatch by Metropolis are also popular ones.

I do prefer Chronicall because of the call recording ability (add-on), especially with the VRTX. It's a nice setup.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[dsm600rr]

Thanks gents.

ACSS

 

[SihDEK]

Hi all,

i have an ACR avaya working on IPOffice V11.0.4 SP6.

i need Reporting on IPO groupe :
Call answered
call inbound External
call Inbound Internal
call missed ou abondonned (what difference ?)
call outbound
which report template i have to use, these are many choise.

thank's for help!

regards

 

[AACon]

Why not just go through them and see what report gives you what you want?

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[koulioumbis]

XIMA is the the best option.

Nikos

 

[RoyDDD]

i heard from a colleague that i can use ACR for basic CDR. dont need to report per agent or traffic. he said to get the base ACR license and forego the agent licenses. is this accurate?

 

[AACon]

Yes, but you have to license it per users. I think it's 1-100 for the standard license. Any user past 100 (or is not selected in licensing) will show as UNLICENSED which is super irritating...but I mean I get it.
I'm tempted to write something up using NCAT and python to dump to a db and slap a cheap html/php front end on it.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[ipohead]

If you just want a basic and free SMDR report see smdr-receiver

Or have a look at Avaya Call although this needs some work in Splunk to set up.