Call Recording

[FoxIPO]

I need some help getting call recording to record calls for certain users but not for other users. For example, I want to record all calls to a hunt group but if that call that is being recorded is transferred to a manager, then I do not want it recorded. In other words, I only want calls that end up in our customer service department to be recorded, not calls they transfer out to others.

Can I use Cannot be intruded to stop the recording from following the original call? If not, how can I make this work the way I need it to?

Thanks.

IP Office 412 V3.2 (50)

 

[kwing112000]

Would using the recording on the users work instead of the hunt group? then you could just check recording on each user that needs it.

 

[ABCTELECOM]

Hunt group recordings stop if the call is transferred to another user who is not a member of the hunt group. So as long as the managers are not a part of the Hunt Group, the transferred call won't record....

 

[FoxIPO]

My testing has shown that it continues to record even after the transfer even though that person was not in the hunt group.

I have also tried this with recording turned on just for the individual station. It still seems to allow the recording to follow through the transfer and if that person doesn't answer it follows it to voicemail.

Any other ideas?

 

[sizbut]

Get to version 4 or higher. The rules for call recording were simplified for precisely the sort of scenario you describe.

In 4.0+, call recording is triggered by a hunt group setting, the recording continues whilst the call is with any member of that hunt group but stops if transferred to a non-member.

 

[IPOfficeIreland]

this is normal operation, you have cr set on the hunt group so the call presented to the hunt group which is still active will be recorded. The recording stops when it is put on hold or transferred externally.

The only solution is to set up recording on users.

 

[FoxIPO]

I turned on call recording for one user then called her on my cell phone, talked for a bit then had her transfer me to another phone. The recording still followed even though call recording is NOT turned on for the user transferred to.

It looks like SIZBUT is right and my only option is to look at upgrading to V4.0. Is there a good document that I can follow to guide me so that I don't screw my system up?

Thanks.

 

[ZebrAYA]

this thread is related with i question a customers have just asked to me.

Can the IPO record ONE EXTENSION the 100% of the time?

[Always Close your threads for avoiding other people to entangle]

 

[kwing112000]

yes you can set the call recording on the user to record all calls.

Kevin Wing
ACA- Implement IP Office
Carousel Industries