Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call Recording work for some Huntgroups but not others

Status
Not open for further replies.
Larryataccess

Larryataccess

IS-IT--Management
May 23, 2008
56
US
I have a large call center and record inbound calls.I use ContactStore and love it but last week after a switch reboot it started going a little bad. What is happening is only certain Huntgroups are still recording. There is no pattern to which ones work and dont. I have been working with a real high end tech and we have not been able to pin down what is causing it. I upgraded the to 4.1.15 and it still is happening. We even pointed it to record to a mailbox and it still does not work. This makes us think it is not ContactStore. It really looks like it is the VMPro database like it is corrupt or something. I wanted to send this out to the group to see if anyone had heard of this???
 
Status
Not open for further replies.

Similar threads

OldSchool70
  • Locked
  • Question
Call Recording 1
Replies
8
Views
501
Menniss
Menniss
DNapoles
  • Locked
  • Question
Mandown service tag or ringtone to indicate emergency call from others normal call
Replies
2
Views
244
FractalTelecom
FractalTelecom
DiscLight
  • Locked
  • Question
Call recording and SMDR 4
Replies
6
Views
982
DiscLight
DiscLight
nmessick
  • Locked
  • Question
Naming convention for call recording .wav files
Replies
4
Views
754
SoftwareRT
SoftwareRT
William C290
  • Question
Create a User for Accessing the Recording Database
Replies
0
Views
146
William C290
William C290

Part and Inventory Search

Sponsor

Back
Top