Call Recording without alerting Agent

[shib1148]

We've setup call recording for an agent but the word "Recor" is displayed on their phone alerting them. Is then a way to record an individual's call without this display.

We are concerned the lack of discretion will not get us a true account of the way in which this agent handles call.

 

[TomMills]

tick hide auto recording.

http://www.twitter.com/tem1985

 

[shib1148]

Hey this worked, thanks.

 

[amriddle01]

But you also get the benefit of them treating your customers extra nice as they think they are being recorded

ACS - IP Office Implement

"What the Crocodile Hat....was that?