Call recording problem

[pbxguy651]

We use our IP office system to record certian calls. However the maximum length for a recording is one hour.

Is there a wat to change this? I have not found a way.

What are some alteritives? A device that connects the phone to a pc and then record?

Thanks

 

[pbxguy651]

sucess, there is a 1:22 call in contact store

 

[IPOfficeIreland]

so which registry entry worked, the vrlmaxmsg?

 

[pbxguy651]

i changed
HKEY_LOCAL_MACHINE\SOFTWARE\AVAYA\Media Services\Directories

VRLMsgMaxTime

and

HKEY_LOCAL_MACHINE\SOFTWARE\AVAYA\Media Services\Directories

MaxRecordTime

 

[IPOfficeIreland]

I think the max record time is for a mailbox.

if you open vmpro client does it revert back to 3600?

 

[TomMills]

i think its probably just the programming showing the max record times as 60 minutes. Contactstore will extend it, but doesnt update the config if you know what i mean.

did you try recording a call past 60 nmin before posting?

"There's a dog in the New Zealand section

 

[ChristianFrench]

In VMPro client, press F9 and change the VRL time, then switch off play advice on call recording.

 

[TomMills]

out of curiosity, did you try recording a call past 60 min before posting?

"There's a dog in the New Zealand section

 

[TaureanDragon]

Hi Tom
Pretty confident the 'MaxRecordTime' value, from V4.1 found under
HKEY_LOCAL_MACHINE\SOFTWARE\AVAYA\Media Services\Directories

is the key that determines the max length of a recording.

The IP-Office \ Voicemail will actually carry out the recording to the limit defined by the registry key. If the recording is targeted to the VRL it is copied to a directory from which Contact Store will pickup the recording as delivered, and will not extend.


If a value of greater than 3600, say 7200 (= 2hours), is entered via the registry key, then the max record time of the recording delivered by the IP-Office \ Voicemail is extended. If the Voicemail Pro Client is started up, it limits the value shown to 3600, if this value gets written back to the server then the max record time on the server will again be limited to an hour.

 

[TomMills]

cool. cheers for that. i was just wondering if contactstore being licensed extended the recording time without needing to edit the registry.

"There's a dog in the New Zealand section

 

[CarGoSki]

If true then that = stupid. Contactstore should be unlimited regardless of timer settings which is the entire point of contact store. Having a timer that is not controlled reliably by one knob is silly at best.

 

[pbxguy651]

it is sad that we must "hack" the program to be able to do something so simple

 

[TaureanDragon]

I think contact store is unlimited, it just archives the recordings it is given, whatever their length. (Though not tried beyond 2 hours).
The issue for me is why is the IP-Office and\or the Voicemail (most likely candidate from the evidence) limiting to only one hour?

 

[CarGoSki]

vmpro is limited to one hour because contactstore fills in after one hour. Otherwise few would purchase contactstore.