IP Office 406 running 3.1.56
We recently implemented call recording on several users' extensions for training and quality control purposes. These recorded calls are then stored in another users mailbox. One problem we have run in to is, for example, if the user being recorded takes a call, then transfers it to the owner of the company, the recording continues (even records the message they are leaving for the owner if they are directed to voicemail). Thus, the individual performing training and quality control hears pretty much everyone’s conversations. Obviously, some of this information is extremely sensitive and our quality control individual should not have access to these conversations (only the conversations of the customer service individuals whom profile has been configured for recording).
Is this normal? Has anyone encountered a similar problem?
Thanks!
We recently implemented call recording on several users' extensions for training and quality control purposes. These recorded calls are then stored in another users mailbox. One problem we have run in to is, for example, if the user being recorded takes a call, then transfers it to the owner of the company, the recording continues (even records the message they are leaving for the owner if they are directed to voicemail). Thus, the individual performing training and quality control hears pretty much everyone’s conversations. Obviously, some of this information is extremely sensitive and our quality control individual should not have access to these conversations (only the conversations of the customer service individuals whom profile has been configured for recording).
Is this normal? Has anyone encountered a similar problem?
Thanks!