Call Recording Problem

[KyleTO]

IP Office 406 running 3.1.56

We recently implemented call recording on several users' extensions for training and quality control purposes. These recorded calls are then stored in another users mailbox. One problem we have run in to is, for example, if the user being recorded takes a call, then transfers it to the owner of the company, the recording continues (even records the message they are leaving for the owner if they are directed to voicemail). Thus, the individual performing training and quality control hears pretty much everyone’s conversations. Obviously, some of this information is extremely sensitive and our quality control individual should not have access to these conversations (only the conversations of the customer service individuals whom profile has been configured for recording).

Is this normal? Has anyone encountered a similar problem?

Thanks!

 

[telecomtekperson]

I have acall record button on my phone. If i press it the recording stops. Put the button on their phone and make them press that before transferring the call away.

 

[KyleTO]

How is the user going to know if the call is being recorded if it is set to a variable, say, 50% of incoming calls?

 

[telecomtekperson]

do you have notification turned on? so it alerts you when the call is being recorded.