I have virtual stations setup for a small remote office, they use IP Agent software...they are now being required to have recorded lines through our NICE system. How can i set that up if i don't have an actual station wired to a jack? for all normal stations requiring recorded lines, we have to run thier wiring through the NICE system but for a virtual station, how can I get this accomplished?
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call recording on a virtual station? (NICE)
- Thread starter lisamb
- Start date
98Converter
Technical User
What about trunk-side recording? It won't get cradle to grave, but will give you something...
Thanks,
98C
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
Thanks,
98C
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
biglebowski
Technical User
DMCC
The recorder uses a softphone to service observe the agent and records the "observed RTP packets"
Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.
The recorder uses a softphone to service observe the agent and records the "observed RTP packets"
Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.
DMCC is the correct answer but since lisamb asks about not being able to run wiring for a virtual station I would guess it isn't an option.
There are relatively inexpensive RTP packet recorders that could be installed at the small office but I think that having two recording systems isn't an optimal solution. More difficult to manage, support, use, etc.
You could wire a station at the location of the NICE system and then use Service Observing on the station/agent at the remote office. Kinda hokey but would work. Need to stay offhook all the time. Poor man's solution.
There are relatively inexpensive RTP packet recorders that could be installed at the small office but I think that having two recording systems isn't an optimal solution. More difficult to manage, support, use, etc.
You could wire a station at the location of the NICE system and then use Service Observing on the station/agent at the remote office. Kinda hokey but would work. Need to stay offhook all the time. Poor man's solution.
lisamb,
if you have nice perform system, you can use voip recording agent for "passive/active" recording.
Regards, Alex.
My Avaya blog:
if you have nice perform system, you can use voip recording agent for "passive/active" recording.
Regards, Alex.
My Avaya blog:
biglebowski
Technical User
DMCC doesn't require any wiring.
A NICELOG can be mixed tapping i.e ADIF & IP
Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.
A NICELOG can be mixed tapping i.e ADIF & IP
Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.
You guys are exactly correct but not very helpful.
Re-read her post. It appears she has a non-DMCC based system. She says they have to run the wiring through the NICE system to record.
It would be nice (ha) if she reposted and said exactly what system she has.
Re-read her post. It appears she has a non-DMCC based system. She says they have to run the wiring through the NICE system to record.
It would be nice (ha) if she reposted and said exactly what system she has.
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