Call recording for ICP3300

[slapin]

Planing call center upgrade. Please share experience with different call recording products. ICP 3300 8.0 UR5
Thank you.

 

[Mitelmatt]

ASC is good, they support the Secure Recorder Connector...which is also supported on the Call centre if using softphones.

 

[kwbMitel]

I have a customer who's happy with NICE

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[paterson]

Callrex/Telrex is an option as well.

 

[Reefs]

3 Gold members of MSA to check out...OAISYS
Voice Print International Inc.
Verint Systems, Inc.

 

[kenny5445]

We had real problem with Verint and CTI. We ditched them and got a ASC call recorder which has been far more reliable and still records even if there is an issue with CTI. Also the verint got confused when the worktimer feature was in use.

 

[eng3alaa2299]

I've use the callrex from telrex is a good one also. they use MiTai -Mitel standard- and also the secure soket.

 

[slapin]

Yeah, I'm looking at telrex right now. Thanks for the feedback. The only question about active recording is what is an impact on DSP resources since it is creating a Slent Monitor session for each call. Besids that will it continue recording if a call is being forwarded to another party which normally should not be recorded?

 

[eng3alaa2299]

Hi Slapin;

It's make morrinring on the switch only . the call recording don't need more DSP resources on the 3300.
and as i know by callrex you can store 170 houres/1GB.

 

[Mitelmatt]

slapin

No extra resources necessary. It's not the 3300 that does the mirroring, it's the Secure Recorder Connector that sits on MSL. So doesn't use any extra 3300 resources