Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both.
What I need to know is if BOTH the "Record A Call" and the "Message Forwarding" require UM licenses. I'd like to split people out into more COS, one for recording, one for forwarding, one for both and one for neither - but I need to know how I'm counting UM licenses.
Thanks in Advance!
What I need to know is if BOTH the "Record A Call" and the "Message Forwarding" require UM licenses. I'd like to split people out into more COS, one for recording, one for forwarding, one for both and one for neither - but I need to know how I'm counting UM licenses.
Thanks in Advance!