Call Recorder Recommendations?

[defjon]

Can anyone recommend a Call Recorder of the cheap & basic variety? Needit to be server based, record about 16 agents concurrently (selected easily from a 500 seat call centre), scheduled if possible but not essential. Presume connectivity will normally be over analogue ports but any suggestions welcome as there's so many!

Looking to spend a few thousand, not the budgets of the Witness/Nice variety - has anyone got anything in they'd recommend? Been looking at the OAK Provoice/Pro-Agent so far whick look OK......Looked at CallRex IP Recorder also, but that only records IP Handsets

I'm on S8700's, IP-Connect, mixture of digital & IP Stations...CM 2.2

thanks in advance!
defjon

 

[defjon]

Network based storage/archiving I should say - recordings need to be accessible over the LAN

 

[biglebowski]

have a look at weston digital they are beginning to take off or speak to activa (ASC)

Merry non denominational winter festival!!!

 

[mole44]

Look at AVAYA's new Inteligent Apps call monitoring.

 

[bronco9955]

Nice systems works well for us on both digital and ip sets.

 

[telcomwork]

Another vote for NICE. Easy to use and install.

 

[YeOldPhoneGuy]

Mercom also has a affordable solution.

Me

 

[biglebowski]

Looking to spend a few thousand, not the budgets of the Witness/Nice variety

16 agents scheduled rec on a universe will cost $15-20,000.

Merry non denominational winter festival!!!

 

[defjon]

thanks all - will look into those options, never realised Universe could be that cheap so will check it too..

any other options?..will let you know which we go with

defjon

 

[Cti4all]

CMAPI.

For $200 per recording port, you can service observe and send media to a Linux server for storage. You can develop applications yourself if you have such experience.

Or look for vendors that have written CMAPI solutions, Witness, Nice, VoicePrint etc. They tend to be SW only solutions, bringing the cost down considerably. For 16 concurrent recordings, you would not need expensive HW.

Benefit of CMAPI is you use IP for the recording port, and can monitor any station, IP, DCS, analog as well as remote stations through a single interface.

 

[busster]

Alliance and Digital Speech both have good reasonably priced systems. For the money Alliance has better bells and whistles.

 

[dfalken]

Dynamic Instruments DI-Reliant is a cheap and easy solution too