Have a strange one that I've come across and exhausted all options to try and figure this one out.
Calls come into a HG with 4 line keys which are programmed on the reception extension. All users have DDI's and call forwards set for No Answer Ext and Busy Ext to forward back to reception.
The problem is when the reception transfers a call to an extension the system seems to be ignoring the recall timer and waiting for the CFNA timer which in turn forwards the call back to reception on one of the line keys.
Because she is using the MiCollab console she is seeing this as a new call and answering it as such which is not making the bosses happy.
I have set the recall timer to less than the CFNA timer but no luck.
Anyone run into something similar?
Calls come into a HG with 4 line keys which are programmed on the reception extension. All users have DDI's and call forwards set for No Answer Ext and Busy Ext to forward back to reception.
The problem is when the reception transfers a call to an extension the system seems to be ignoring the recall timer and waiting for the CFNA timer which in turn forwards the call back to reception on one of the line keys.
Because she is using the MiCollab console she is seeing this as a new call and answering it as such which is not making the bosses happy.
I have set the recall timer to less than the CFNA timer but no luck.
Anyone run into something similar?