Call Prioritization 1

[IPOMonkey]

Can I set-up call prioritization on the IPO and if yes how do I do it?


Is the only way to set-up a wallboard (Lan or Physical)
via CCC?

 

[IPGuru]

IP office does not currently assign any call priority on inbound calls.

the only supported system for wall boards is Via CCC.
It should be posible to right an apllication using tapi to do this but i doubt the effort & expense would be worth it
(do wouuld need a licence in tha IP office to obtaine the necessary call info)

 

[IPOMonkey]

Thanks IPGuru, looks like I will have to install a Toshiba CTX with ACD server instead.

 

[IPOMonkey]

Can you not jump a call queue using voicemail pro

 

[GrandmasterOPI]

How are you wanting to prioritize the call, cli???

 

[IPOMonkey]

Grandmaster,

I will have two different telephone numbers which will go to the same agents. One for normal customers and a second for priority customers who will need to be answered first.This is for a very busy cab firm who do not want to keep the important customers waiting.

Cheers

 

[IPGuru]

You could try susing the DSS keys on a 2050 phone, these woould flash green or red whan call are ringing or queueing in the hunt groups. they can then be answered by pressing the necessary key.
phone manager pro will also give a visual indication of call queueing in upo to 2 groups.

 

[IPOMonkey]

IPGuru,

You can put a group key on the phone for each group and answer which ever one you want first

Thanks

 

[IPOMonkey]

On further investigation the method with group keys has not been successful. You can see the calls but are forced to answer the call presented first.

Any other ideas

 

[IPGuru]

I thaught that was what I just said

 

[IPGuru]

Try Phone manager Pro, keys f6 & f7 are pickup que 1& 2
set the ques to monitor in configure\preferences.

 

[NuggiFirst]

If the users in the groups disable themselves, they will have free pick from the two queues. That would work perfect.

 

[TheBoyWonder]

Call prioritisation will be a feature in 2.0 IPO software. Incoming Call Routes will have a field whereby a DDI can be given prioritisation over other DDIs. There will also be two destinations for each Incoming Call Route i.e day service and night service destinations.

 

[kompupro]

Seagulls25. Tell us where you get your information? Do you have more goodies to tell us about. I've been working with the Argent/IP Office for about 4 1/2 years now and have never had much information about what is up and coming, apart from the roadmap.

 

[crashtest1000]

Yes have read the spec on 2.0 and it looks like you will be able to have calls on dfferent DDIs jump to the front of the queue, version 2.0 will goto trial sits in a couple weeks

 

[IPGuru]

with 1.4 & possibly earlier to "Bounce" a rinnngig call & enable you to pick up another call press the no calls key
this will then enable you to select the high priority call from the flashing dss key