Call Presentation Buzz has changed

[TJ2005]

Hi All

Up until about 10am this morning, whenever our ACD agents would receive a call it would make an audibal buzz on their handset (3905) to alert them to the call.

However, at 10 this morning my switch got the hic-ups and had to be rebooted. Ever since then it would appear that the call presentation Buzz has turned to a ring. Of course the two could be completely unrelated but thought I had better drop that in just in case!

Is anyone able to tell me how I can turn this back?

Thanks in advance!

Tammi

 

[bigindian65]

On the ACD DN in ld 23, is FORC yes? for call force instead of queuing.

 

[TJ2005]

Hi bigindian, FORC is set to NO.

I have since found that this is only happening on two of my agents. Is it possible they have had a play around and managed to change something at the handset level?

Thanks

Tammi

 

[bigindian65]

Check their CLS for BUZZ, make sure headset is plugged into headset jck, not side monitor, or handset jck, phone options headset port on call - on. on some 3905 I have had to - external alerter - on, to get a buzz in the headset & not on phoneset, probably a headset issue though when I have to do that.

 

[bigindian65]

I guess I didn't pay close enough attention, your using handsets, not headsets??

 

[TJ2005]

Have checked the CLS for Buzz and HEADSETS are plugged into the correct ports. Weird huh!??!

 

[bigindian65]

That is strange, I would put a headset off one of those two on a working set and vice-versa to eliminate that piece, and check phoneset options compared to one that is buzzing correctly.