Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call Presentation - After Call Break for N seconds

Status
Not open for further replies.
Skaret

Skaret

Technical User
Jan 17, 2004
244
NO
This is an AACC 6.2 SIP connected to Avaya CS1K 7.5.
The Call Presentation for an agent is set to 10 seconds break after call.

When a contact is closed, is it possible to manually end the break timer to speed up the presentation of next contact? I know this is possible on AACC AML - but this is SIP.
 
Sort by date Sort by votes
Status
Not open for further replies.

Similar threads

A
  • Question
The system could not retrieve any data from the server because either the server connection is down
Replies
2
Views
150
Allianzjack
A
phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
104
phonetech2012
phonetech2012
telklass
  • Locked
  • Question
Short Call on AACC
Replies
0
Views
65
telklass
telklass
MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
118
Firebird Scrambler
Firebird Scrambler
telklass
  • Locked
  • Question
Incoming call to block on a line
Replies
4
Views
119
telklass
telklass

Part and Inventory Search

Sponsor

Back
Top