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Call Pilot 1

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newbietotelephony

newbietotelephony

Technical User
May 19, 2008
42
US
I have had reports from several customers complaining about not getting their voicemails that have been left to them. At first I thought it was just a mix up because every time I received a complaint I checked their phone and was able to leave and retrieve a message. Last week I call my phone and left myself a reminder after hours and did not get it. I have rebooted the call pilot server and don't know what else to try. The problem is intermitent so therefore it is a fun one to troubleshoot. Has any seen this before?
 
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What server platform and S/W release? Are all PEPs up to date? How many channels in the CallPilot?

War Eagle!
Lions Baseball '09!
 
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It is a 600r release 5 and as of november all peps were up to date with 4 channels
 
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do a session trace on a mailbox and see what fails
 
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Is it the same people complaining or new people each day? Is it everyday? Certain times of day?

JohnThePhoneGuy

"If I can't fix it, it's not broke!
 
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I have had the problem on my phone and it is not only a certain few people. It is kinda hard to really know who all it is happening to because how often do you know if you should have a voice mail or not. I have been leaving messages on my phone and the phone in my phone room at different times of day and doesn't seem to matter. I will do a session and let you know what I get.
 
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I did a session trace and it keeps saying that the messages are too short (as far as I can tell). It also poped up a text to speech as well not sure what that is.
 
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Log into CP Manager and go to Messaging/Messaging Management. Under General, what is the setting for Minimum Length of a Call Answering Message?

War Eagle!
Lions Baseball '09!
 
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The minimum length was set to 3500 miliseconds so I changed it to 1000. I guess it is surprising how much you can say in 3.5 seconds huh. Hopefully that is the cure for the problem. Thank you very much.
 
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I would change it to 500. I checked some of my CallPilots and they are all set to 500. This change may fix your issue.

War Eagle!
Lions Baseball '09!
 
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I have changed it to 500 and all I can do now is just wait and hope. Thank you very much.
 
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