Call Pilot Transfer Via Route

[foneman3]

CCR Tree node programed to transfer off premise via route. Programed number is ##-XXX-XXXX. When you press transfer digit, you hear just one moment and a brief click. The arrow on that line briefly goes off and on and the call never transfers. Tried different Call Pilot and still happens. Any ideas? Would appreciate any help!

 

[curlycord]

If you told it to use a route then did you try dialing the route code followed by the phone number?
ie. 9XXX-XXXX



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[foneman3]

Thanks for the reply! I only have two analog lines on the CICS. It works fine if I select pool and 1. It grabs the other line and completes an unsupervised conference. Selecting route should flash call and dial out on same C.O.?? I would put a 9 if I was using a pri? It seems like it worked and just quit working. I replaced the Call Pilot and software and that didn't make any difference. Maybe CICS? At a lose!

 

[curlycord]

You did not mention that you want to transfer the call using the carriers feature where it does not tie up two of your lines for duration of call.

9 is not just for PRI
-You have Routes and Destination codes.....you tell the dest code to use a route of your choice, you tell the route to use the Pool or PRI of your choice.
-So if you have 2 lines in Pool A then you could remove 9 from Access Codes and instead assigne 9 to a Dest code then tell Route 001 to use Pool A.

To use the Flash option from your carrier (if they support "Call Transfer") then it would be:

Using Pool
Pool 1
Dial string #PXXX-XXXX (if 7 digit dialing)
P is for Pause

Using Route
Route 001 - Use Route 001
Dest Code 9 - Use Pool A
Dial string 9#PXXX-XXXX

Also make sure each line is set to Supervised




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[foneman3]

Thanks Curlycord, I wound up having to put 2 pauses because Cox treats call like a three way rather than an off premise call transfer. Call must be established prior to dropping off origination. Centurylink has better OPCF. I really appreciate the help! Your method worked!

 

[curlycord]

Right
Carriers will have 3 way and Call Transfer where both use the same method, the only difference is you use Link/Flash or hangup at the end of the phone number to disconnect from the conference which is then "Call Transfer"
3 Way is usually part of a package where Call Transfer may not be therefore you would need to add the feature if available.

The problem though with some carriers is the need to wait for a call to be answered before releasing the call
i.e. Flash/Link in a dial string after the phone number- #9PXXX-XXXX#




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