Call pilot reset??? 1

[tomeguy]

I just got a new call pilot and the ports on the front of the card don't seem to let me log into the card...It was working and we tried a different mouse and now I get nothing..Can I reset the ps2 ports or something to wake the ports up????

Thanx in advance

 

[LeeMcCauslin]

Can you RDP into it and look at the device manager for the ports and/or the mouse? Also remember the ps2 port is not hot-swappable...you probably would have needed to reboot after changing out the mouse and keyboard

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[tomeguy]

What it the proper way to reboot the call pilot card???

 

[NortelGuy1979]

Via Windows - if you can't get connected to it, try using RDC to get to it using the console session (-admin or /console depending on your Windows version) and shut it down that way.

Otherwise, you're stuck hitting the button on the front of it.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[tomeguy]

I hate to sound dumb...but is it the rst button on the card in the cabinate labeled..(CP-PM)...I miss my MerMail..;-(

 

[NortelGuy1979]

NO - that's your entire PBX It's a double-wide card; the same card you're trying to plug your KVM into. Should have a couple network interfaces on the front, a SCSI port, a video port, couple of PS/2 ports, etc. Also a display with 3-4 characters.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[tomeguy]

OK I see now that there is a reset button on this card...I figured this was the card to reset...This is a hardened CP IF i hit the reset ??? Is it going to come up after or do OR do I need to do something to it to get it to restart??

 

[NortelGuy1979]

Do you know what release your CP is at? I'd strongly recommend you RDC into it on the network; you risk knocking out the ELAN but it's better that you shut it down the Windows proper way.

By "hardened" do you mean a release 4.0 JTIC-compliant version? If so, it's Win2k3; usually pretty resilient ... but I'm certainly not going to guarantee anything hehe.

Are you running backups? Backups are controlled via CallPilot Manager, assuming your vendor set up your backup devices properly to begin with.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[tomeguy]

Well, My vendor told me they set up the back up properly...It is the JTIC version 4.0....My training was here is how you reset a mailbox. RDC was an acronym I'm not familiar with. I have call pilot manager but with the JTIC hardening was told I couldn't do functions related to the call pilot over the vlan??? Can you walk me thru RDC shut down and restart???

 

[NortelGuy1979]

Ah; not sure what all JTIC hardening covers; RDC = "Remote Desktop Connection" - it's built-in functionality in MS Windows (from 2000 on up; maybe prior, don't remember) for remotely connecting to a computer across the network. I'd bet JTIC hardening disables that.

If you're uncertain about backups, etc, then I'd call your vendor, and have them assist. I wouldn't want to give you advice and have you restart the machine hard, and then it not come up right, and you be stuck. 99% of the time CallPilot recovers just fine from a hard boot (IE, power outage, etc), but ... that 1% will bite you in the rear. I'd suggest you engage your vendor to determine why you can't connect your KVM, and have them assist in whatever you're needing done.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[tomeguy]

thanx Matt...makes sense to me.....