Call Pilot Repoting

[robnkauai]

is it possible for me to get reporting from a call tree i setup without enabling "call center"? i have the application server setup and working, which doesn't matter because i don't have call center....

however, under reporting(when logged into call pilot) it does give an option to show CCR tree usage....

??

 

[Crowtalks]

The reporting for Call Center software is designed to use a Crystal Reports format to pull reports from skillset set up in the Call Center.

The reports in the Call Pilot are fairly useful to view activity on a daily basis

 

[robnkauai]

i agree..

does the reporting in call pilot work without the call center enabled? i see my ccr tree under "ccr tree usage" but it doesn't look like it's updating.

 

[Crowtalks]

Yeah, the reports tab in the CP is independant of the RCC.

I don't have a clue why it's not updating at least on a weekly basis

 

[robnkauai]

now its not doing anything at all.... weird!