Call pilot question

[bashboosh]

Hi,
We have BCM400 installed in our corporate environment. I would like to have the following facility, please advise how to do it..
If a caller calls the extension, suppose 200, and this extension is busy, the caller should hear a recorded voice that the 'extension is busy', and ring to this extension again. Periodically notify the caller the extension is busy voice until the line is picked up by the 200 user.

I did try the 'DND on Busy' setting under the capabilities of the DN, but the voice insists the caller to dial other extension. (The number you have dialled is not available, using the dial pad, please dial the number ...)

I want without dialing again the extension number, caller stay on the line until the DN is free and picked up.

I hope i did explain well..any input is appreciated

 

[Dasheen]

not possible from what I know of the BCM.

 

[Deweyhumbolt]

Agree with Dasheen. BCM has Camp-on, which holds a call at an individual DN until they become available (transfer only, no AA). No refesher messages, but does have a time-out.

Adversity is Opportunity

 

[adame11]

Look into Contact Centre, this will work for you if you only had a few sets in mind. it is keycode driven and has a limited number of users

 

[fonetrbl911]

Agreed, not possible.

 

[SupportDude]

It is too possible, with the right application, which as adame11 pointed out is Contact Center.

-SD-

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