I have customer with a CICS with a Call Pilot 100. Everything was working fine up to a week ago. Went in today to delete some voice mail boxes and re-record path 0 on Tree 1. When I tested i noticed that the voicemail was answering the call after 3 rings (as it should) but didn't get my greeting or CCR tree 1. Just dead air. It has been a while since I have done some Nortel work and I believe all my programming is correct, any suggestions for a fix??
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Call Pilot picks up call but doesn't play anything
- Thread starter teaston11
- Start date
curlycord
Programmer
Re-record it, reboot it or call a tech in.
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curlycord
Toronto Canada
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curlycord
Toronto Canada
curlycord
Programmer
And check the handset is working.
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curlycord
Toronto Canada
=----(((((((((()----=
curlycord
Toronto Canada
curlycord
Programmer
No such thing....
Greetings
AA Menu Prompt
Path 0
But I am curious, did you play the greeting before you re-recorded to make sure you were at the right one?.
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curlycord
Toronto Canada
Greetings
AA Menu Prompt
Path 0
But I am curious, did you play the greeting before you re-recorded to make sure you were at the right one?.
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #6
I checked each recording after I recorded them (Tree /Path 0, Greeting 1)exited the voicemail. logged back in and checked my recordings again. I have replaced the voicemail itself and am still having the same issues with the new voicemail.
curlycord
Programmer
Sounds like your missing a step then.
If in fact Path 0 then make sure to disable the Tree 1 in Table/CCR and Disable (morn, Afternoon etc too), you will need to press 1 to enable when you comeback to this area.
Record Path 0 then Press Save then Press END, save as Tree 1? say Yes, go back to Table and Enable CCR.
If still an issue then post:
Software version of CP
Software version of CICS
Your exact steps to the T
=----(((((((((()----=
curlycord
Toronto Canada
If in fact Path 0 then make sure to disable the Tree 1 in Table/CCR and Disable (morn, Afternoon etc too), you will need to press 1 to enable when you comeback to this area.
Record Path 0 then Press Save then Press END, save as Tree 1? say Yes, go back to Table and Enable CCR.
If still an issue then post:
Software version of CP
Software version of CICS
Your exact steps to the T
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #8
- Status
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