kutoykutoy
Technical User
Hi guys, Id like to know how am i going to setup our CP mini's config. Im kinda new at this , so Id like to ask from you a sample CCR Tree and CCR Node property config. Here's what we would like to have for our CPMIni greeting.
Welcome Message:
“Thank you for calling XXX Company, If you know your party’s 4 digit extension, you may enter it anytime.
“For our company directory please press 2 or stay on the line for further assistance. Thank you”
Message Transfer when they press 2 or opted for further assistance:
“Your call is now being transferred to a Client Service Representative.”
“To ensure excellent service, this transaction may be recorded or observed for quality assurance purposes. Thank You.”
Message transfer to voice mailbox: (After 30 seconds of waiting and still unanswered, this will prompt the caller to a general voice mailbox with message)
“We are unable to take your call at this time. But your call is very important to us. Please leave your name, your number and a brief message after the tone and we will return your call as soon as possible. Thank you.”
Welcome Message:
“Thank you for calling XXX Company, If you know your party’s 4 digit extension, you may enter it anytime.
“For our company directory please press 2 or stay on the line for further assistance. Thank you”
Message Transfer when they press 2 or opted for further assistance:
“Your call is now being transferred to a Client Service Representative.”
“To ensure excellent service, this transaction may be recorded or observed for quality assurance purposes. Thank You.”
Message transfer to voice mailbox: (After 30 seconds of waiting and still unanswered, this will prompt the caller to a general voice mailbox with message)
“We are unable to take your call at this time. But your call is very important to us. Please leave your name, your number and a brief message after the tone and we will return your call as soon as possible. Thank you.”
