Call Pilot Manager Problem 2

[impala]

We have a CS1000 Option 11 PBX rls 4.0 with a CallPilot 201i rls 4.0 and we installed the PEPs and now we cannot login thru the CP Manager. The PEPs took and the system rebooted but now we cannot login. An error message comes up "An error occurred communicating with the server. Login Failed. [1]"

Any input will be appreciated

 

[impala]

Where do I check the services on the server?

 

[impala]

Zadari42.....I found the services and have taken a snap shot and will compare with a working system. Thanks for the tip.

 

[zardari42]

Hi. Impala what happened next??

 

[impala]

The system I wanted to compare it with is not avaialable over the weekend and I probably wont be able to access it until Tuesday morning.

 

[telebub]

I updated a Release 4 202i server on Sunday. Below are the PEPs that I installed on it:

1. CP404SU04S (which include)
CP404S04G10S
CP404S04G19S
CP404S04G26S
CP404S04G32S
CP404S04G33S
CP404S04G35S
CP404S04G36S
CP404S04G42S
CP404S04L07S

2. CP404S04G22C (CallPilot Manager)

3. CPSECPEP010S (security hotfixes)

4. CPDSKPEP001S (service pack 2 pre-requisite, frees up space on C: drive)

5. CPSECPEPSP2S (service pack 2)

After the installation of these PEPs, I could still log into CP Manager with no problems.

War Eagle!
Lions Baseball '09!

 

[telebub]

Below are the CallPilot Services and their state after the PEP update:

CP ACCESS Protocol Emulator Started
CP Blue Call Router Started
CP Call Channel Router Started
CP HAL Monitor Started
CP IMS Service Started
CP IMAP Service Started
CP LDAP Service Started
CP Maintenance Service Provider Started
CP MTA Service Started
CP Multimedia Cache Started
CP Multimedia Volume 1 Started
CP MWI Service Started
CP Notification Service Started
CP Resource Package 1 Started
CP Resource Package 2 Disabled
CP Resource Package 3 Disabled
CP Resource Package 4 Disabled
CP Resource Package 5 Disabled
CP Resource Package 6 Disabled
CP Resource Package 7 Disabled
CP Resource Package 8 Disabled
CP Service Daemon Started
CP Service Manager Started
CP SLEE Service Started
CP Time Service Started

A few to note:

FTP Publishing Started
World Wide Web Publishing Started
IIS Admin Started
Windows Time Service Disabled







War Eagle!
Lions Baseball '09!

 

[Ozzietech]

Hey guys,
The probelm was if you have put the latest SU's on there this is the correct procedure to do on a Callpilot server.
Install your service update.
Once its finished and prompts you to restart select NO
install tghe latest Callpilot Manager
Install any supplimentary peps that have been issued since the SU.
Reboot server.

If you install the SU and reboot before installing Callpilot manager i have found in the past you will not be able to log into the CP manager.

This is what id try if i was you...
Install the latest Callpilot manager CP500S05G16C.
If you still cant get in maybe try and default the callpilot mamanger password via the CP tools (if you have access, if not call your Nortel partner).
Otherwise the only other thing i can think is to take a backup via the CP tools, reimage your server and restore from backup.

 

[impala]

What would happen if I removed the PEPS and started over?

 

[telebub]

More than likely nothing. That's probably what you should do. Make sure you have a good backup just in case.

War Eagle!
Lions Baseball '09!

 

[zardari42]

Impala why dont you first compare services and give it a try before doing uninstalling/installing patches.

 

[impala]

zardari42......I did and made the changes according to the difference and I am still not able to access the CP Manager.

 

[strmwalker]

yourthe read me file)
*** For 202i Beta sites please note that CPSECPEPSP2S_V02 is not applicable to the 202i platform.
*****CP 4.0****
CP40404SU04S CallPilot 4.0 Service Update 4 Cumulative
CP500S05G16C CallPilot Manager/Reporter version 05.00.41.68
CP404S04G46S Support of new RAID firmware needs to added to CallPilot Setup and Upgrade Wizards
CP404S04G50S Maximum of 3 digit ESN Access Code length for Dialing information field. ESN access code
greater than 3 digits is not updated in new mailbox
CALLPILOT TOP ISSUES AND RECOMMENDED PEPS 2006006694, REV 75
Page: 4 of 5
CP404S04G51S CallPilot is not answering with reporter connected
CP404S04G54S QualysGuard security scan causes CallPilot problems
CPDSKPEP001S_V02 Frees up disk space on :C partition (Applicable to 3.0 and 4.0 systems)
CPSECPEPSP2S_V02 MS Service pack 2 for windows 2003
CPSECPEP011S CallPilot Server Security Update w/ Microsoft hotfixes up to
MS09-001/additional enhancement.
CP500S05G01A (AppBuilder version 05.00.41.40)
CP500_Desktop_05.00.41.67- Desktop Messaging 05.00.41.67
CP500_MyCallPilot_05.00.41.67 - My CallPilot 05.00.41.67
CP404ACC002S PCAnywhere (Host Only) 201i only
RaidUpdate Upgrade Raid procedure for 703t, 1002rp and 1005r Platorms peps should look like this to be up to date

no problems only solutions

strmwalker

 

[impala]

Update on CP Manager proglem. The problem was fixed this weekend. I removed all patches rebooted and installed the patches as new. That cleared the problem and I was able to access CP Manager. Thanks for all the suggestions.